Distribution decisions Lesson 3 Objectives • Explain why companies use marketing channels and discuss the functions these channels perform. • Discuss how channel members interact and how they organize to perform the work of the channel. • • Identify the major channel alternatives open to a company. • Discuss the nature and importance of marketing logistics and integrated supply chain management. • Discuss the future of retailing Explain how companies select‚ motivate‚ and evaluate channel
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SECTION 2: SUPPORT IMPLEMENTATION OF CUSTOMER SERVICE STRATEGIES Activity 4 19/05/2015 04:44PM 1 What level of customer service do you think you should receive from your internal suppliers? Explain why you think this and how high levels of internal customer service will impact on the service provided to external customers. From my internal suppliers I should recieve the same customer service that I should give to customers. I think that it should be like this because they should give me the attention
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Analytics Exercise: Distribution Center Location Grainger: Reengineering the China/U.S. Supply Chain W. W. Grainger‚ Inc. is a leading supplier of maintenance‚ repair‚ and operating (MRO) products to businesses and institutions in the United States‚ Canada‚ and Mexico with an expanding presence in Japan‚ India‚ China and Panama. The company works with more than 3‚000 suppliers and runs an extensive Website (http://www.grainger.com) where Grainger offers nearly 900‚000 products. The products range
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Starbucks: Delivering Customer Service Starbucks is dominant coffee brand in North America‚ which also is well-known worldwide. Established in 1971 as coffee shop oriented to a niche of coffee purists‚ in late 1980’s it turned to be a constantly growing chain of stores that sold whole-beans and premium-priced coffee to mostly affluent‚ well-educated customers. In years 1992-2002 company was showing at least 5% annual growth. And by 2002 Starbucks was serving already 20M customers in 5886 stores (both
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TB00417 The Southwest Spirit Customer service far beyond the norm in the airline industry was not unexpected at Southwest and hadits own name—Positively Outrageous Service. Some examples of this service included: a gate agentvolunteering to watch a dog (a Chihuahua) for two weeks when an Acapulco-bound passenger showedup at the last minute without the required dog crate; an Austin passenger who missed a connection toHouston‚ where he was to have a kidney transplant operation‚ was flown there by a Southwest
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Dispute Systems Design Ury‚ Brett‚ and Goldberg pioneered Dispute Systems Design (DSD) in the 1980s‚ as a method for resolving intractable or frequent conflicts in troubled organizations‚ businesses‚ or entire industries. Their pioneering work was done at the Caney Creek Coal Mine‚ a mine that had been plagued by strikes in the 1970s.[4] At the center of their method were three heuristics for analyzing conflicts and designing new systems‚ which could deal with these conflicts quickly and efficiently
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PRODUCT and SERVICE DESIGN 1. Why is product or service design strategically important? For the success and prosperity of an organization. It has an impact on future activities. Consequently decisions in this area of the most fundamental that managers must make. 2. List some of the things that product and service design does. 1) Translates customer wants and needs into product and service requirements. (marketing‚ operations) 2) Develop new products and services. (marketing)
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Customer Service Relationship Management & Customer Service Relationship Strategy Customer service relationship management can be used in many ways to help establish a strong customer relationship with the company you’re doing business with. With it a company’s goals can be best achieved through identification and satisfaction of the customers’ stated and unstated needs and want to provide a high level of customer care. Using technology now a days you can identify‚ target‚ acquire‚ and
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[Insert Department Name] [Insert Department Logo] Customer Service Plan [Insert Date] This template includes directions and examples. Please remove all text in italics and replace with content for your Department’s customer service plan. Please note that the total length of your plan should be approximately ten pages. Executive Summary The Executive Summary should be 1-1.5 pages. In this section‚ provide an overview of the purpose of the document‚ that it was required
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MANAGING PRODUCTION AND SERVICE OPERATIONS I. What is Operation? Operations refer to “any process that accepts inputs and uses resources to change those inputs in useful ways.” II. What is Operation Management? Operation Management is “the process of planning‚ organizing‚ and controlling operations to reach objectives efficiently and effectively. Efficiency is related to “the cost of doing something‚ or the resource utilization involved.” Effectiveness refers to goal accomplishment
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