(Spindler 1994). The term psychological contract (Argyris 1960; Schein 1980; Rousseau 1989) refers to a commonly used exchange concept providing a framework for understanding the ‘hidden’ aspects of the relationship between organisations and their employees (Shore & Tetrick 1994). The common theme underlying these definitions is that the psychological contract refers to an employee’s unexpressed beliefs‚ expectations‚ promises and responsibilities with respect to what constitutes a fair exchange
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between employees and customers in the services arena. Both parties prove vitally important in the business operations of a service provider; however this document strives to explore both ends of the debate‚ that is‚ the overarching importance of employees and customers. Significant research has been conducted regarding the nature of the two groups‚ which has aided this critical analysis of the notion that employees are more important than customers as well as the counter-argument that employees are
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Permanent Employees Performance in Organizations Research Fellows: CMS # 10539 - Mr. IrfanFazal-e-Qadeer (fazaleqadeer42@hotmail.com) CMS # 9826 - Mr. Muhammad Usman Iqbal (usmaniqbal_14@yahoo.com) CMS # 10888 - Mr. Muhammad Rizwan (m.rizzvan@gmail.com) CMS # 4294 - Mr. IkramulHaq (ikramulhaqyousafzai@hotmail.com) Abstract The employees are the most valuable asset for any organization who meet laid out objective and performance goals. The performance of the employees depends
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APPRAISAL OF POTENTIAL Employee Name:__________________________________________________________ Department:________________________________ Campus:______________________ Title:____________________________________Supervisor:______________________ Please complete the following Appraisal of Potential for your employee. This Appraisal concentrates on other types of tasks‚ or other greater responsibility the employee is capable of doing‚ and in what direction their personal interests lead
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Effects of Employees’ Motivation on Organizational Performance Abstract Many theories came along to show the importance of motivation. Motivators are the things that drive the employees to achieve; de-motivators are the opposite and would lead to deterioration on the job-level. Performance is directly affected by motivation‚ thus‚ a performance appraisal should be done where the manager measures the performance of an employee and acts accordingly. Motivation is the key to success in any
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RECRUITING AND RETAINING EMPLOYEES IN A SEASONAL ENVIRONMENT November 1‚ 2011 Many organizations do not have the luxury of having a constant demand in their businesses. Some companies face a large increase in business for the holiday season‚ summer vacation‚ or for a major event throughout the year. These predictable trends allow many businesses to hire additional employees to help with the demand. The organizations are then forced to lay several employees off when the demand returns to
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Neener indicates his management teams and his employees use both downward and lateral communication. Neener’s orders or decisions to his managers and employees are example of downward communication. The communication between his managers‚ supervisors‚ and employees is lateral communication. Furthermore‚ Neener and his employees use oral and written communication. Meetings are oral communication and email or text are written communication. In Neener’s organization‚ oral and downward communication
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PROPOSAL THE KEY INDICATORS OR FACTORS IN THE MOTIVATION OF EMPLOYESS- A CASE STUDY OF GHANA PORTS AND HARBOUR AUTHORITY BY DOGBEY K. GERSHON ( AC/09/WDS/1064) Abstract The study examined the ranked importance of motivational factors of employees at The Ghana Ports & Harbours Authority Human Resource Department‚Research and Public Relation Department. The hand-delivered descriptive survey addressed ten motivating factors in the context of employee motivation theory. Findings suggest interesting
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Employees Resistance towards Organizational Change Blekinge Institute of Technology School of Management Ronneby‚ Sweden Supervisor: Göran Alsen Authors: Kamran Khan Masood ur Rehman Master Thesis in MSc. Business Administration JUNE 2008 This thesis is submitted to the School of Management at Blekinge Institute of Technology/Blekinge Tekniska Hogskola in partial
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Presentation | Presentation: Rights and Obligations of Employers and Employees | Introduction Statutes and their regulations and common law determine the rights and obligations of employers and employees to each other and may differ from state to state. Employers and employees have an "employment relationship" that is sometimes referred to as a contract of service.When an employee accepts employment‚ that individual agrees to work for some form of payment‚ such as wages‚ salary‚ commission‚
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