ABSTRACT This study on “CUSTOMER SATISFACTION TOWARDS ONLINE BANKING “ is designed to analyze existing customers of the bank and study their satisfaction level for the online banking service of the bank. A questionnaire was designed for the study in order to assess customer satisfaction at INDIAN OVERSEAS BANK. A total of 100 employees were surveyed. Questions pertaining to safety and comfort‚ online banking facilities‚ online transactions and overall satisfaction level were formulated. The
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An Overview of the Canadian Financial-Services Sector: Banking Industry What is a financial intermediary? A financial intermediary is an organization that raises money from investors and provides financing for individuals‚ companies and other organizations. Intermediaries are a stop on the road between savings and real investment. Mutual funds and pension funds are two important classes of intermediaries. A financial institution usually suggests a more complicated intermediary doing more than
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Operational Management: John Deer Case Study The company that has been chosen for this case study is John Deere Equipments. This company was founded by John Deere in 1837 and was incorporated in 1868 as Deere & Company. John Deere started this company as a one-man blacksmith shop and it is now a worldwide corporation that has its offices in more than 160 countries and employs more than 46‚000 people. John Deere is one of the oldest industrial companies in the United States and it is guided by the
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Case Study 3.4 - Salesforce.Com: Cloud Services Go Mainstream 1. How does Salesforce.com use cloud computing? Salesforce.com provides customer relationship management and other software applications using the software-as-a-service business model over the Internet. Cloud computing‚ also known as on-demand computing‚ eliminates the need for a business to make large up-front hardware and software investments and reduces the time to implement new programs. Subscribers to Salesforce.com don’t
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United Parcel Service‚ Inc.” case‚ Peggy Young was employed as a part-time delivery driver for UPS. Although all drivers were required to be able to lift items weighing up to 70 pounds as an essential function of their jobs‚ the plaintiff’s duties generally included carrying
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TOPIC- CUSTOMER PREFERENSE TOWORDS ONLINE SHARE TRADING WITH SPECIAL REFERENSE TO ANAND RATHI SECURITIES IN BHILAI DURG REGION INTRODUCTION ONLINE TRADING Today is world of technology. So‚ the person who adopt it‚ get the success. So‚ online trading means trading through electronic means. Online trading is the trading in which the investors who are familiar with the use of computer and Internet they directly trade in stock market. They trade any time at any place when the stock market is open. The
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complex conditions of modern business and increase in almost all aspects of services operation have compelled the management of every service industry to place emphasis on the efficient and effective method of presenting its service. The need for marketing in service industry cannot be overemphasized‚ the degree of marketing activities in a company depends on the size of the market. Traditionally‚ executives in service industries have not been market driven. They have lagged behind sellers of products
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CASE STUDY Aeronautica Civil: Achieving Competitive Advantage in a Noncompetitive Industry As noted in the chapter‚ competitiveness in government agencies can sometimes be expressed as “competing against yourself.” Essentially‚ an organization sets goals that are significantly higher than current performance and puts processes and systems in place to meet those goals‚ thus effectively competing against its former performance. Aeronautica Civil (aerocivil.gov.co) is Colombia’s aircontrol agency
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Table of Contents Executive Summary3 Business Description4 Services……………………………………………………………………………………………………………………………………………………5 Marketplace Analysis………………………………………………………………………………………………………………………….6 Operational Plan…………………………………………………………………………………………………………………………………6 Management Plan………………………………………………………………………………………………………………………………7 Exit Strategy……………………………………………………………………………………………………………………………………….7 Empulse is the new face of technology service and support in the Lebanese market launching in February
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Well Educated Narrative Essay 1 - Well Educated Eng. 101 Liberty Online Professor Well Educated We all more than likely know someone who would fit the common catch phrase of being very well educated but having absolutely no common sense .Alfie Kohn’s article “What does it mean to be well educated?” elaborated on this topic wonderfully. Moreover‚ Kohn added‚ familiarity with lists of words‚ names‚ books and ideas is a poor way of judging whether one is well-educated. (Kohn
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