Customer care Caring about your customers — and showing it through your service — gives you a high return on the time‚ effort and money you invest. Loyal customers are well worth nurturing. They buy more‚ more regularly. And the cost of selling to them is almost nil‚ whereas finding new customers is an expensive business. Satisfied customers will recommend your product to others. Dissatisfied customers will complain about you to an average of ten other customers and potential customers
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spread across the globe. In India‚ it launched its operations in 1996‚ with two stores. It now has 54 restaurants with a daily inflow of 500‚000 customers McDonald’s was found to be the leader in fast food chains. McDonald’s in India is a locally owned and managed company run by Indians‚ employing local staff‚ procures from local suppliers to serve its customers. McDonald’s India opened its first family restaurant at Basant Lok in Oct‚ 1996; today it has 169 Restaurants across India. This vibrant decade
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You must have both motivation and ability to perform. 3. (Learning Objective 2) How do needs-based models differ from process models of motivation? Needs-based models emphasize specific human needs‚ or the factors within a person that energize‚ direct‚ and stop behavior. Approaches based on needs explain motivation primarily as a phenomenon that occurs intrinsically‚ or within an individual. They describe what things motivate people. Process models take a more dynamic view of motivation; they focus
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Using value-chain analysis to discover customers’ strategic needs David W. Crain and Stan Abraham David Crain‚ a marketing and strategy consultant‚ is visiting professor of marketing at Whittier College‚ CA‚ and former Director of Marketing at Fluor Corporation (davidwcrain@aol.com). Stan Abraham is professor of strategy and entrepreneurship at Cal Poly Pomona (scabraham@ csupomona.edu) and author of Strategic Planning: A Practical Guide for Competitive Success (Thomson South-Western‚ 2006).
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enrichment to its partners‚ its employees and the communities in which it operates. Andrew J. McKenna is the chairman of McDonald’s Corporation since April 2004.The corporation revenues come from the rent‚ royalties and payment paid by franchises‚ McDonald revenues grew 27% over 3 years ending in 2007‚ 22.8 billion‚ 9% growth in operating yield to 3.9 billion. McDONALD’s INDIA McDonald’s has 132 restaurants in India of which 79 are in North & East India and 53 in West and South India. McDonald’s
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Customer Analysis Customer analysis is an important and critical section in the company business plan or marketing plan. The analysis is using to identify the target customer‚ make the strategic and ascertains the needs of these customers‚ and specifies the product that satisfies these needs. The customer analysis and customer profile is a simple tool to help the business better understand and investigate the trend and the potential customers‚ therefore the company can increases the sales and grow
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information and the creation and control of other program. At the other end we may use it as a product maker i.e. Programming Software‚ Maintenance Tools‚ Patches‚ Mechanical Robotics or a simple automation of them etc. for all these a human being needs to develop required software. As informal process descriptions‚ flow graphs as informal but semi structured process representations which we transformed into a formal C. Jensen‚ W. Scacchi process representation language guided by a process meta-model
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I have decided to use McDonalds for my portfolio project. McDonald’s operates the biggest chain of fast food restaurants in the world. They serve over 500 million customers in 100 countries. The company was established in 1940 as a barbecue restaurant by two brothers. Ray Kroc purchased the organization in 1955 and oversaw its growth around the world. McDonalds has a unique system of operations. A typical McDonald restaurant is either owned by a corporation‚ a franchisee or an affiliate. The company
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Introduction The story of McDonald’s started in the early 1940s when two brothers‚ Dick and Mac McDonald‚ and Raymond Kroc founded the McDonald’s Corporation with the company motto ‘Quality‚ Service‚ Cleanliness and Value’. Most of McDonald’s restaurants are operated by franchisees or by affiliates‚ some are operating under joint-venture agreements (www.mcdonalds.com). Nowadays McDonald’s is one of the most valuable brands globally and used to be the world’s largest restaurant chain‚ before Subway
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tasty food to millions of customers worldwide each day. Headquartered in the United States and a company that began with small beginnings‚ and a simple burger it now has expanded menu that includes healthy food. Currently‚ the McDonald name and its brand serves to approximately 64 million customers each day‚ in over 333‚000 local restaurants locations‚ in about 119 countries. II. Company History The McDonald name and history began in 1940 when Dick and Mac McDonald open their doors in San Bernardino
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