OPERATIONS SERVICE MANAGEMENT Operations Service Management Name: Institution OPERATIONS SERVICE MANAGEMENT Introduction Operations management is the process by which the managers in an organization ensure that all the services delivered by the organization are efficient using as little resources as possible. The essay uses the electronic business as the example in this case. Service people are the members of staff that help to attend to the clients or customers. In short they deliver the services
Premium Customer service Service system Customer
Q‚ Explain how someone can be a manager but not a leader‚ a leader but not a manager‚ and both a manager and a leader? Answer: The discussion between management and leadership has been considerable for a number of years. Differentiation between leadership and management is important. There is difference between manager and leader but both are important. Manger has to manage which means to accomplish and to bring about‚ to conduct and to feel the responsibility. On the other hand‚ Leader leads
Premium Management Leadership
The most basic function that a manager is responsible for is to focus the people of the organization in performing work activities to accomplish desired goals. No matter the size of the organization‚ a manager is responsible for the planning and executing of the efforts of its team members in achieving the necessary objectives of its mission. There are four primary functions of managers known to many as POLC. These very important functions are planning‚ organizing‚ leading‚ and controlling. These
Premium Management
systems. From an operational standpoint‚ the majority of IT manager responsibilities involve testing the integrity and performance of various information networks and software applications. Of course‚ since technology tends to evolve rather quickly‚ the IT manager must also periodically review and evaluate how current systems and applications are meeting the needs of the company or organization. This means that a successful IT manager should be able to identify and implement new technologies to
Premium Computer software Management Project management
help brands connect with consumers. 2. What would you say is your greatest weakness? Being a perfectionist and believer in process‚ at times I will delay moving forward with a decision until we have more information on hand. Sometimes you need to move forward recognizing that 80% of the information is all you need to decide. 3. What are your greatest strengths? I am a brand builder that teaches people how to win. 4. What tools or habits do you use to keep organized? I continually update
Premium Term Time Communication
Country Manager -Play the role of a Toothpaste Category manager -About to enter the Asian market -Toothpaste brand called “All Smile” -8 Year project -6 countries offer viable market potential -China‚ Japan‚ India‚ S Korea‚ Philippines. & Thailand Goal: to develop a regional presence in Asia 4 Competitors Internationally -B&B Healthcare -Caremore -Driscol -Evers -Plus regional and local competition Consumers -Defined by lifestyle (young‚ families‚ older) and Primary Need (economy‚
Premium South Korea Japan Korea
Bank managers direct bank branches and departments‚ resolve customers’ problems‚ ensure that standards of service are maintained‚ and administer the institutions’ operations and investments‚ in addition to overseeing the following employees: * Bank tellers‚ the largest number of workers in banking‚ provide routine financial services to the public. They handle customers’ deposits and withdrawals‚ change money‚ sell money orders and traveler’s checks‚ and accept payment for loans and utility bills
Premium Bank Money Customer service
Airport Street Precinct # 10‚ Kabul‚ Afghanistan May 18‚ 2013 Harirod Construction Company Kabul‚ Afghanistan Subject: Applying for Human Resource Manager Post. U U Dear Sir/Madam‚ With reference to your recent advertisement in (www.acbar.com) May 16‚ 2013)‚ I would like to apply for the post of (Human Resources Officer) that you had advertised‚ for the reason that I have decided to cooperate with you. I have done my D.B.A‚ C.E.L‚ and right now I am doing my B.B.A which is the appropriate qualifications
Premium Human resource management
from the one-best-way approach of the traditionalists. It encourages managers to analyse and understand situational differences and to choose the solution best suited to the organisation‚ the process and the people involved in each situation. The quality viewpoint of management This viewpoint emphasizes achieving customer satisfaction by providing high quality goods and services. It is defined as how well a product does what is supposed to do. The flexible viewpoint of management It emerged in
Premium Management
“The Manager Abroad” Name: Tallita Cristina Bertozi Ferrero Soares Student ID: S0237967 Course: HRM in the Global Environment - HRMT 20022 Lecturer: Melissa Sullivan Organizations considering global expansion strategies should also consider employment strategies that will be required to facilitate the relocation. While many global organizations have incorporated more short-term expatriation assignments and relocation efforts to help reduce costs‚ the traditional long-term assignments of many
Premium Expatriate Human resource management Management