Why Customer Service is Important for your Business Created by Josh 304 days ago. posted in Human Resources With the tags Business‚ coursepark‚ customer satisfaction‚ customer service‚ eLearning‚ etiquette‚Human Resources‚ polite‚ rude Customer service can make or break your business. If people find your employees are rude or don’t know what they’re talking about they’ll go elsewhere to make their purchases. You don’t want that‚ so it’s important to train them on good customer service and
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Abstract Any business involves people and resources either to produce items or goods to be sold‚ or provide services to be sold (BPP‚ 2010). Through learning‚ researches and activities‚ it is clear that different organizations response to their business environment in a unique different way. The competitive market leads to structure such as oligopoly where many buyers and sellers involve in trade of similar products making average profit. The non-competitive market structures leads to monopoly with
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Mall of America. You will have the opportunity to develop strategies designed to assist the Mall of America in acquiring new customers. Please read the "Mall of America Shopping and a Whole Lot More" case study (pages 313-315). After reading the case‚ please answer the following questions: 1. Why has the Mall of America been such a marketing success so far? 2. What specific marketing actions would you propose that Mall of America managers take to ensure its continuing success in attracting
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Components of business environment On the basis of extent of intimacy with the firm‚ the environmental factors may be classified into different levels or types. There are broadly two types of environment‚ the internal environment‚ i.e. factors internal to the firm and the external environment i.e. factors external to the firm which have relevance to it. The internal factors are generally regarded as controllable factors because the company has control over these factors; it can alter or modify such
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CUSTOMER SERVICE ANALYSIS VALUE ADDED SERVICES Pantaloon provides a host of value-added services to enhance customer experience and to garner the loyalty of their customers. Through these value-added services‚ the customer experiences a whole new level of standard in price‚ convenience‚ comfort‚ quality and store service levels. Following is the list of value-added services provided by Pantaloons‚ S.B. Road:- 1. Gift vouchers: Pantaloons provides Gift vouchers in convenient denominations
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implicating that Starbuck is not always meeting customer’s expectations in the area of customer satisfaction. The purpose of this memo is to analyze and provide recommendation on whether or not the company should go forth with a $40 million investment in additional labor in the stores. This $40 million investment is necessary in order to bring service time down to a three-minute interval and ultimately increase customer satisfaction. A marketing strategy and corresponding recommendation will be provided
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Customer service is the provision of a service to a customer. In healthcare‚ customers are the patients‚ their families‚ and communities. The service provided is healthcare. Many people access health care each day. It can be just a routine exam or more serious critical or emergency care. Also‚ it can be a surgery‚ laboratory work‚ radiology‚ immunizations and so on. Patients in the United States of America have the ability to choose healthcare provider. That is why hospitals and practices
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For a hotel always concerned about the quality of their service to their customers. However‚ customers are not satisfied about the quality of those serving. That has led to customers began to complain about the quality of service. Most hotels are known complaints have reduced the assessment of. Especially the complaints related to the long wait at check-in and checkout. This essay will discussion of the factors contributing to the complaint and proposed solutions to resolve them. Check-in and checkout
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How businesses are influence by the economic environment The business environment consists of different influences that are outside of a business from political‚ social and legal changes. These influences can change for the better or for the worst for the business economic factors. The economic environment consist of many individuals who make decisions that buy and sell goods‚ borrow and lend money‚ raises taxes and change interest rates. Consumers are who purchases the goods for their own
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there are further implicit objectives that Space Airconditioning strive to pursue. These being‚ the importance of being fair to our employees and act responsibly for them and for our customers. One area that we can assist in acting fairly and responsibly‚ is by putting systems in place that aid employees and customers. For instance‚ offering the salesperson the ability to work remotely rather than commuting to the office every day. “implicit objectives do not oppose the primary objectives‚ they
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