FEATURES OF SERVICES In terms of economics‚ service is a transaction where no physical goods are transferred from the seller to the buyer. The benefits of services are held to be demonstrated by the buyer’s willingness to make the exchange. In terms of management‚ Service is a customer-focused approach in delivering information technology. Service Management focuses on providing value to the customer and also on the customer relationship. Some of the basic features of Services are: 1. Intangibility:
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Aggregate Planning Aggregate Planning Aggregate planning is essentially a big-picture approach to planning. It is intermediate-range capacity planning that typically covers a time horizon of two to twelve months‚ although in some companies it may extend to as much as eighteen months. Aggregate planning is also sometimes known as sales and operations planning. Sales and operations planning is the intermediate-range decisions to balance supply and demand‚ integrating financial and operations
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13 – Aggregate Planning Operations Management by R. Dan Reid & Nada R. Sanders 4th Edition © Wiley 2010 © Wiley 2010 1 Learning Objectives Explain business planning Explain sales and operations planning Identify different aggregate planning strategies & options for changing demand and/or capacity in aggregate plans Develop aggregate plans‚ calculate associated costs‚ and evaluate the plan in terms of operations‚ marketing‚ finance‚ and human resources Describe differences between
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LGT 2106 Principles of Operations Management Lecture 4 Capacity Management & Aggregate Planning Capacity Management • Capacity is the ability to hold‚ receive‚ store or accommodate. • Commonly viewed as the amount of output a system is capable of achieving over a specified period of time. – In a service setting‚ it can be the number of customers that can be handled from noon to 1pm. – In a manufacturing setting‚ it can be the number of automobiles that can be produced in a single shift. Capacity
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MANUFACTURING RESOURCES PLANNING References: http://www.enotes.com/manufacturing-resources-planning-reference/manufacturing-resources-planning Manufacturing resource planning‚ also known as MRP II‚ is a method for the effective planning of a manufacturer’s resources. MRP II is composed of several linked functions‚ such as business planning‚ sales and operations planning‚ capacity requirements planning‚ and all related support systems. The output from these MRP II functions can be integrated
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drivers of supply chain success is effective customer demand planning which begins with accurate forecasts. To improve its customer forecasting and planning organizations establish a core business process called Customer Demand Planning (COP). The COP is a business planning process enabling sales teams to develop demand forecasts as input to manufacturing planning and control. The whole process has been termed as Demand Management. "Manufacturing organizations‚ whatever their products‚ face the same daily
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2) Services Any activity or benefit that one party can offer to another that is essentially intangible and does not result in the ownership of anything‚ is called Service. Difference between Goods & Services There are various differences between goods and services but they can be classified on the basis of the following heads: 1) On the basis of Characteristics 2) On the basis of Offering 1) On the basis of Characteristics The goods and services‚ on the
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Kirat Hundle 1. What is the difference between an element and a compound? An element is an isotope made of the number of neutrons it has. A compound is a substance made of two or more different elements (a mixture). 2. What is the periodic table? A periodic table is where the chemical elements are organized based on their atomic number (number of protons in the nucleus)‚ electron arrangement‚ and chemical properties. 3. Give two examples of each of the four major mineral groups (silicates‚ carbonates
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Major differences and similarities between Islam and Judaism After doing some research on the religions Islam and Judaism‚ I’ve found many links between the two as well as many differences and similarities. Some major similarities are: Both religions are monotheistic‚ meaning belief in one only true God. Both religions believe in a distinct afterlife being either good or bad depending on how a person has led their life according to their religion. Judaism and Islam both have writings with
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Solution: Computation of: Revenue Simple returns = (service fee‚ $50) x no. of simple returns demand Complex returns = (service fee‚ $200) x no. of complex returns demand Cost of permanent employees Payment for accountant = (regular rate‚ $600 per week) x no. of permanent accountant Payment for computer system = (per computer rate‚ $175 per week) x no. of accountants who access to the computerized system Total permanent costs = payment to accountant
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