[CU747] Solve business problems [747.1] Understand business problems and their causes 1.1 Describe ways of recognising when a business problem exists In most organizations recognition of a business problem typically relies on measures and management reporting of measures against expectations. Usually each performance area measures quality‚ cost‚ and speed of service - plus possibly customer satisfaction. If one of these measures starts to vary from expectations then management should investigate
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elements in the control process 2. Explain how control charts are used to monitor a process‚ and the concepts that underlie their use 3. Use and interpret control charts 4. Perform run tests to check for nonrandomness in process output 5. Assess process capability * What is Quality Control? 6. A process that evaluates output relative to a standard and takes corrective action when output doesn’t meet standards * If results are acceptable no further action
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This assignment asserts that problem identification and problem solving processes can be integrated into work processes by imbedding tests that evaluate system-performance. These tests are imbedded in individual work activities‚ in the connections that link those who provide a product‚ service‚ or information with those who receive it‚ and in the overall construction of pathways over which products‚ services‚ and information take their final form. These immediate tests are possible if work designs
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CU747 Solve Business Problems I’d recognise a business problem by receiving a phone call from a travel agent and listen carefully to what they are explaining to me and taking notes at all times. Two weeks ago a travel agent called me to see why the GDS system did not cancel their booking and why it went through as a no show. I looked into this on our GDS system to see why this had not been cancelled. The booking had not been cancelled as the GDS system had gone down at the same time the travel
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Operations Management in Business Table of Contents Introduction..............................................................................................................................3 LO 1 LO1.1 Explain the importance of operational management.......................................................4 LO1.2 Explain the need to produce safely; on time; to cost; to quality and within the law......6 LO1.3 Explain the link between operations management and strategic planning...........
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TASK1 OM is one of the three major functions of any organization‚and it is integrally related to all the other business functions.All‚organizations market‚finance‚and produce‚and it is important to know how the activity functions. OM let us understand what operations managers do‚regardless of you job in an organization‚you can perform better if you understand what operations managers do. OM provides a major opportunity for an organization to improve its profitability and enhance its service to
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What is operations management? Operations management is an area of management concerned with overseeing‚ designing‚ and controlling the process of production and redesigning business operations in the production of goods and/or services. It involves the responsibility of ensuring that business operations are efficient in terms of using as few resources as needed‚ and effective in terms of meeting customer requirements. It is concerned with managing the process that converts inputs (in the forms
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INSTRUCTOR’S TEST BANK Chapter 1: Introduction 1 Why would a marketing major need a basic foundation in operations management? A) Marketing staff schedule work centers for most businesses B) Marketing staff must know how to design processes C) Marketing staff must be able to make decisions with the entire business in mind D) Marketing staff must understand the technical processes behind manufacturing capacity management C 2 The value of a product is defined by: A) The owner B)
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Chapter 1 Introduction to Operations Management True/False 1. Operations managers are responsible for assessing consumer wants and needs and selling and promoting the organization’s goods or services. Answer: False Page: 4 Difficulty: Easy 2. Often‚ the collective success or failure of companies’ operations functions will impact the ability of a nation to compete with other nations. Answer: True Page: 4 Difficulty: Easy 3. Companies are either producing
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MODULE 01 QUESTIONS With Answers Module | Type | Numbers | Pages | Module 1 | Discussion questions | 1‚3‚6 | 35-36 | | Problems | 1‚2‚5‚9‚10 | 36-38 | | Problems | 1-4 | 57-58 | 1. Can a factory be fast‚ dependable‚ flexible‚ produce high-quality products‚ and still provide poor service from a customer’s perspective? Yes‚ if a customer’s needs are not considered and does not influence strategy development‚ an organization could be delivering the wrong service or product. Even though
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