Technology Effectiveness DiGi Telecommunications is a leading mobile communications company in the industry‚ however the rapid customer growth grows to be a challenge for them as it is overwhelming their sales and service delivery teams. Thereby‚ DiGi implements the technology of Customer Relationship Management (CRM) effectively to deal with this issue. They choose to use Sugar ProfessionalTM to manage the enterprise customer relationships and ensure high level of their customer satisfaction
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Effectiveness Effectiveness is the level of results from the actions of employees and managers. Employees and managers who demonstrate effectiveness in the workplace help produce high-quality results. Take‚ for instance‚ an employee who works the sales floor. If he’s effective‚ he’ll make sales consistently. If he’s ineffective‚ he’ll struggle to persuade customers to make a purchase. Companies measure effectiveness often by conducting performance reviews. The effectiveness of a workforce has an
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Table of Contents List of Figures 3 List of Tables 4 Abstract 5 Declaration 6 Acknowledgement 7 1.0 Introduction 8 1.1 Executive Summary 8 1.2 Organization Overview 9 1.3 Problem Definition 10 1.4 Research Topic 11 1.5 Research Question 11 1.6 Objectives 12 2.0 Literature Review 13 2.1 Academic Literature Review 13 2.2 Literature Review Summary 19 3.0 Research Methodology 21 3.1 Methodology 21 3.2 Data Collection Methods 22 3.2.1 Primary Sources 22 3.2.2 Secondary
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Introduction JetBlue Airways Corporation‚ or JetBlue‚ is New York’s Hometown Airline. The airline was‚ incorporated in‚ 1998‚ is a passenger carrier company. The Company operates various kinds of aircrafts‚ including Airbus A321‚ Airbus A320 and Embraer E190‚ providing air transportation services across the United States‚ the Caribbean and Latin America. JetBlue is the sixth largest passenger carrier in the U.S. (ref). The airline’s business model places emphasis on product and culture differentiation
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Assignment 1: Training and Development in Small Businesses Today’s business world is very competitive. This can be attributed to more organizations entering the market and the current economic climate. This has many companies thinking of ways to increase productivity and gain a competitive advantage. In order to successfully continue to operate and grow‚ organizations often have to change strategies and better develop employees. This applies to any size organization. However‚ small businesses
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STARBUCKS CASE STUDY INTRODUCTION Starbucks was created in 1971 by 3 coffee fanatics in Seattle‚ and was originally an Arabica beans store. It started expanding to a coffee shop and opened more stores throughout the country in the 1990’s and today‚ Starbucks owns more than 15‚000 stores in 50 countries‚ and it had become the premier roaster and retailer of specialty coffee in the world. Starbucks’ mission statement is: “To inspire and nurture the human spirit – one person‚ one cup and one neighbourhood
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TRAINING AND DEVELOPMENT Introduction Every organization needs to have well trained and experienced people to perform the activities that have to be done. Training is a process of learning a sequence of programmed behaviour. It is application of knowledge. It gives people an awareness of the rules and procedures to guide their behaviour. It attempts to improve their performance on their current job and prepare them for an intended job. Development is a related process. It covers not only
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Evaluating the Consultation and Education Department The Greenby Community Mental Health Center is facing a huge dilemma. The Consultation and Education Department is about to go under. To display the program’s effectiveness and efficiency developing process evaluation measures as well as outcome evaluation measures are necessary. Developing the scope and the purpose of the process and outcome evaluation measures are important on the influence of the design of evaluating the organization.
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Development that includes HRD System: Human Resource Planning‚ Training Policy‚ Training Budget.‚ Training Needs Assessment System‚ Training & other Development Programmes and their evaluation‚ Strategies for improving HRD activities in the Organisation. 1) HRD Functions 2) Learning and performance 3) Critical HRD issues 4) HRD Strategic Role 5 ) Importance of Human Resource 6) Challenges of HRD 7) Training Needs Assessment System 8 ) Training and HRD Process 9) Diversity @ Workplace 10) Human Resource
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Evaluating two successful stores and two unsuccessful stores The retail industry is extremely competitive particularly during the current economic conditions when customers have limited spending power (Bloomberg‚ 2009). Therefore‚ it is crucial that the business owner assess all of the factors which determine the profitability of a store. Since the financial figures are unavailable for all of the different outlets‚ the success of the store will be assessed using the same physical factors which
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