ABSTRACT Author Name: Tutor: Title: Employee Motivation in the Hotel Industry Background and Problem: Reading into the performance of some hotels and going through the multiple advertisements they place repeatedly in magazines‚ boasting about the quality of service they provide. It left me wondering what is so especial about these hotels‚ that is different from the so many others‚ what keeps employees so motivated that they go beyond their call of duty to provide services to the customers. With
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Motivation What is motivation? Motivation is difficult to explain and even harder to "turn on" in people. Webster defines motivation as "an act or process of motivating; the condition of being motivated; a force‚ stimulus‚ or influence: incentive or drive" ("Motivation"). It is most often the job of the manager to use motivation to drive its employees to accomplish acts which they normally would not have done. The study of motivation helps managers understand what prompts people to initiate
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According to Greenberg (1999)‚ motivation is defines “as a process of arousing‚ directing and maintaining behavior towards a goal.” Where “directing” refers to the selection of a particular behavior; and ‘maintenance” refers to the inclination to behave with consistency in that manner until the desired outcome is met. Motivation is the force that transforms and uplifts people to be productive and perform in their jobs. Maximizing employee’s motivation is a necessary and vital to successfully accomplish
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It has been suggested that “financial rewards do not guarantee more productivity‚ but paying attention to employees’ motivational needs does” and that “managers need to pay less attention to financial incentives and more to the actual motivation needs of their employees” (Sunday Business Post 2012). This is further supported by the results of the 2011 Mercer’s What’s Working survey where “being treated with respect‚ a work-life balance‚ the type of work undertaken … were ranked ahead of overall
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that when buying services customers tend not to be simply buying the elements of service‚ but something much greater: consumers buy the whole concept (Slack‚ Chambers‚ Johnston‚ 2005). In terms of its elements‚ employees can be a weak or a strongest link in this service chain. Employees can influence the association a customer makes with a corporate brand‚ they act like an ambassadors of the organization even if they don’t have a direct contact with the customers: and the main aim of them is to
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Project Report on Motivation Level of Employees or Employees Motivation Certificate This is to certify that the research project report entitled “Motivation Level of Employees” has worked on Final Year Student of MBA under my supervision. She has showed a tremendous zeal‚ working spirit and enthusiasm towards this project. I certify that this research work is original and have the requisite standard of an MBA student. Therefore‚ I recommend the same for evaluation. I wish her all the best in
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Running head: WHAT MOTIVATES EMPLOYEES? What Motivates Employees: Personal Drive or Incentives? Abstract This essay analyzes the similarities and differences between incentives and motivation. Various incentive programs are discussed such as employee stock ownership programs‚ profit-sharing‚ gain sharing‚ and the various types of recognition. We conclude with a focus on the guidelines of a reward program‚ and overall employee morale. Much effort
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4 April 9‚ 2012 Megan Elkington University of Phoenix Motivation can be a very powerful thing. It is used to give individuals accountability‚ direction‚ persistence and more effort in what they are doing or trying to achieve. An employee who is highly motivated works hard and their job and shows enjoyment in what they are doing. As a health care manager you play a large role in how motivated your employees are in doing assigned tasks‚ reaching goals along with daily duties. As
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“Organisational behaviour is the study of what people think‚ feel and do in and around organisations. It looks at employee behaviour‚ decisions‚ perceptions and emotional responses”. (McShane et.al‚ 2013‚ pg. 4). Motivation is what drives people to succeed and reach their goals and plays an important role in enhancing an organisation’s development. An employee’s motivation can play a big part in organisational behaviour‚ as it is a fundamental part of how the employee performs in their role and how
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well as what it includes within an organization. Basically organizational behavior is the study of the way people interact within groups in an organization by taking a system approach. The purpose of organizational behavior is to gain a greater understanding of those factors that influence individual and group dynamics in an organizational setting so that individuals‚ groups and the organizations to which they belong may become more efficient and effective. 2. Identify and explain what an organization’s
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