came to the hospital at this HKL. The methods of collecting data in this study are using walkthrough observation and interviewing patients and visitors from this public hospital. Four main causes have been identified as the contributing factors towards excessive patient’s waiting time‚ namely: the registration time‚ insufficient method in finding the patient’s profile or database‚ insufficient number of counter service staff and insufficient number of doctors. Attempts should therefore be made to
Premium Hospital Customer relationship management
………………………………………………………………………………………………………………………… CAREER OBJECTIVES I want to build my career in the field of management as an asset of the organization by all my knowledge‚ experience & my strong commitment‚ which will lead the organization towards success and to develop myself personally & professionally. EDUCATIONAL QUALIFICATION * Continuing MBA 3rd semester in North Orissa University. * +3 Arts with honours in History from Dhamnagar College‚Dhamnagarss under F.M University in
Premium AIDS 1988 Knowledge
Customer Benefit Package – Walmart versus Luxury Clothier Walmart is no one of the largest retail stores in North America. It is considered to be one of the most efficiently run retail business worldwide. To compare Walmart to luxury retailers has numerous contrasting factors both in goods and services provided. The most significant factor is the price when comparing Walmart to luxury retailers. Walmart is committed to saving its customers money so they can live a better life; this is why their
Premium Wal-Mart Retailing Department store
Discuss what is meant by the term “customer orientation” for an organisation in the context of the marketing mix. Please discuss two elements of the marketing mix and illustrate your answer with examples of products or brands of your choice. This essay is for discussing customer orientation and analysis how customer orientation works. During this essay‚ I will show you what is customer orientation and compare it with other different orientations. In addition‚
Premium Marketing
wants of customers. Apple Inc. had always had their unparallel ways of marketing and advertising their products‚ which too are set apart from every other brand in their own unique styles. Marketers usually market ten types of entities: Goods: These are physical goods that may be manufactured or produced. In case of Apple products‚ the goods that they market are iPhone‚ iPad‚ Macbook‚ etc. Services: These are the intangible products that involve performing some services for the customers. A service
Free Apple Inc. Steve Jobs
report based on the study of “Customer Value Marketing” starts with introduction section. We have mentioned the contents of the study in objectives of the report section. The methodology section deals with the means of preparation of this report and the processes that we have followed. Then the report describes the theoretical aspects of the study in the literature review. This section mainly consists of brief description about different important topics about customer value marketing. Finally in
Premium Marketing
CUSTOMER SERVICE SKILLS 09/26/2012 PRESENTED TO WENDY HORTON CUSTOMER SERVICE CLASS PREPARED BY TYNITRIA JOHNSON Customer service is a very important factor in today’s society. Customer is any relationship‚ conversation‚ or interaction an employee has with a customer. Good customer service is the key to a successful business. I learned some things out this class that are relevant to me. I can use them throughout my career. I interviewed three people‚ as following‚ for this
Premium Management Customer service Human resource management
1. Introduction of the assignment Customer relationship management (CRM) is the process of acquiring‚ retaining & growing profitable customers and a comprehensive approach for expanding customer relationship. There are different between Marketing and CRM. Marketing is a process in selling of product meanwhile CRM is a multifaceted process‚ which is intended to allow business organization to better anticipate and match customer needs and desire. As long as people are doing the buying‚ people
Premium Customer relationship management Malaysia Airlines Singapore Airlines
and highly complex environment characterize by diminishing customer loyalty‚ the need to be market –focused and customer centric is more critical than any other time in past. It is highly imperative for every organization to retain and use valuable information about their customer to enhance their business strategies and product and service offerings. Today‚ the key focus area of much organization is identification of a link between customer satisfaction and performance. However‚ satisfaction as the
Premium Customer service Customer Sales
Topic Gateway Series Customer profitability analysis Customer profitability analysis Topic Gateway Series No. 55 1 Prepared by Jasmin Harvey and Technical Information Service January 2009 Topic Gateway Series Customer profitability analysis About Topic Gateways Topic Gateways are intended as a refresher or introduction to topics of interest to CIMA members. They include a basic definition‚ a brief overview and a fuller explanation of practical application. Finally they
Premium Marketing Management accounting Customer