Conclusion In today’s world customer satisfaction is one of the most important elements in doing business. It is important for a manager to recognise the weak points‚ so that these can be improved. This report exemplifies the most important variables which influence the customer satisfaction of Subway. Field research has been done in the form of a questionnaire. Consequently‚ the data was analysed and the research question was answered. The variables used for this research are: Age‚ gender‚ income
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Executive Summary The word Super market literally means a large shop selling food‚ drink‚ household goods‚ etc. People choose what they want from the shelves and pay for them as they leave. Basically‚ a Super Market is a one floor large area consisting of the daily goods that are bought by households. The daily goods include all the fast moving consumer goods like households‚ groceries‚ stationeries‚ cosmetics‚ etc. These include fresh meat‚ fruits‚ vegetables to frozen food stuff etc. The
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SINGAPORE: 31 July 2013 — Having exceptional service advisors as a first point of contact and solid customer-centric processes for new-vehicle owners during vehicle servicing are becoming increasingly important drivers of customer satisfaction‚ according to the J.D. Power Asia Pacific 2013 Philippines Customer Service Index (CSI) Study released today. Now in its 13th year‚ the study measures overall satisfaction among vehicle owners who visit an authorized service center for maintenance or repair work
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Assessor Result Date CERTIFICATE IV SMALL BUSINESS MANAGEMENT BSB40407 Assessment 1 Management and Legal (To be used for NEIS online training) Clustered units BSBSMB401A Establish Legal and risk management requirements of a small business BSBSMB404A Undertake small business planning STUDENT’S FULL NAME: Student Instructions Complete Part A & B of this assessment. Part A – Insert your full name‚ date submitted and online username
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Time Management and Work Organization * Ms. Margarita Consuelo G. Pineda I found the seminar very interesting and educational in a sense that it gave lots of information about time management. Its importance was being discussed‚ and what time management really is was stated. According to the speaker time management creates a false impression. Time cannot be managed; it can only be controlled by each individual person and the way time is directed. Scheduling is extremely important when it comes
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Employment and Small Business Small business‚ big business‚ in today’s business world‚ it is all business. Small businesses and big businesses must compete with each other on the global front‚ employment practices‚ benefits‚ and services. Small businesses must be able to operate their business very much like a larger business. Employers today find that hiring and retaining employees is their biggest challenge. Researchers have found that 81% of small to medium sized businesses find this process
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weaknesses of customer satisfaction as a performance measure in this case? In general? In the past‚ banks generally would not use customer satisfaction as one of the indicators for the performance evaluation. However‚ customers’ service expectation has become much higher and highly related to the profitability of the bank in the 1990s’. Customers are requesting comprehensive selection of banking products with thorough customer service. Under the trend‚ Citibank added the customer satisfaction as non-financial
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quality has been recognized as a key factor in differentiating service products. Customer satisfaction can be secured through high quality products and services (Getty & Getty‚ 2003; Gupta & Chen‚ 1995; Tsang & Qu‚ 2000). Edvardsson (1996) reflected that the concept of service should be approached from the customer ’s point of view‚ since it was his/her perception of the outcome that constituted the service. Customers may have different values and different grounds for assessment and most of the time
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Arnthorsson Customer Satisfaction‚ Loyalty‚ and Empowerment 1. Should a company be happy or concerned if most customers are satisfied? Satisfaction of the consumer is one of the main goals for a company to achieve. Customer satisfaction is defined as the feeling that results when an offering meets a consumer’s expectations. Companies around the world are doing many surveys‚ in order to measure the satisfaction of their consumers because the importance of consumer satisfaction is one of the
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investment and to provide evidence of the return on investment. After all‚ advertising uses the scarce resources that could be invested in a number of ways. Therefore‚ the question that management poses is‚ “Did our promotional strategies reach the customers and show any effect?" And it is the job of the advertising campaign planner to be able to answer that question. To do so usually requires some form of promotional evaluation. Evaluation of advertising campaign effectiveness is a form of research
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