Difficult Customers The customer leaned across the counter. “You mean I spend thousands of dollars in here‚ and I can ’t return a defective tool?” he said. “Well‚ the tool isn ’t really defective‚” replied the counter salesperson. “So you ’re calling me a liar?” The customer now had everyone ’s attention. His loud voice and aggressive manner caused some of the other customers to look at one another and roll their eyes as if to convey the silent message‚ Oh‚ one of those difficult people. It
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us are lost are lost but at the end we all want what’s best for ourselves and what’s best for ourselves is to get along with everyone. This is something that I have pondered and wondered for quite some time now. I often struggled with the reasons why people were confrontational. It made no sense to put any one down or say they are in the wrong. I always have been told treat people well with kindness and respect. But communication is defined as a process by which we assign and convey meaning in an
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Difficult Conversations By Justin Pinkerman If you’ve ever had to fire someone‚ reject a request for a raise‚ or give a negative performance review‚ then you have firsthand knowledge of the stresses surrounding difficult conversations. These conversations are filled with tension‚ tend to be emotional‚ and threaten to blow up if the wrong words are chosen. Anticipating the unpleasantness‚ we are tempted to handle them indirectly or avoid them altogether. However‚ as author Holly Weeks writes‚
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Adaptive Organizational Cultures When the organizational culture fits with the demands on it‚ it is more likely to be effective. When demands change‚ a strong culture may find it difficult to change itself to match the changes in its markets‚ its suppliers‚ technological developments‚ the economy‚ governments‚ and available personnel. Old commitments‚ values‚ traditions‚ regulations‚ and rites may get in the way of flexible demands on the organization for new solutions. Xerox pioneered the development
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Maintenance of Good Order 1 Maintenance of Good Order The Difficult Employee Elinda Lopez Supervisory Practices in Criminal Justice CJ345 Professor Victor Arnold 04 October 2010 Maintenance of Good Order 2 Maintenance of Good Order 0f The Difficult Employee Dealing with a problem employee the correct way is critical to an organization. If an employee is causing problems‚ it is up to the supervisor to take proper action in disciplining the uncooperative or problem
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this week’s discussion about leadership is the way to handle and deal with difficult people. Dealing with difficult people can be tough‚ frustrating‚ and challenging. The formation of positive interpersonal relationships arises‚ especially when there are difficult people within an organization‚ who ignore interests and needs of other employees. If an individual knows how to carry themselves and communicate with difficult people he or she will rarely have any serious difficulties with the individuals
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Organisations’ to use team work effectively need to have teamwork as part of their culture. An organisation’s upper management approach‚ an organisation’s support structures for teams‚ and an organisation’s supply of experienced team leaders are three things which can support or impede a culture of teamwork. Upper management being visible are cultural symbols within an organisation. How they act and the language they use have a strong influence over the wider cultural tone. If this group do not
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suggest about women status in this play? What other evidence can you find to support your view? Measure for Measure is a play written by William Shakespeare in the seventeenth century which crucially presents the role of women. Women were viewed as pure and were not expected to be promiscuous‚ but dependent on men with few options or choices. Shakespeare’s interpretation of women in Measure for Measure very much reflects society’s opinion of women at the time‚ where men had more freedom and should
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ADAPTIVE CRUISE CONTROL SYSTEM ABSTRACT ACC is an extension of conventional cruise control system. An ACC system is a driver convenience system which automatically adjusts the vehicle speed and distance to that of a target vehicle. ACC uses a long range RADAR/LIDAR sensor to detect a target vehicle up to 200 meters in front and automatically adjusts the ACC vehicle speed and gap accordingly. ACC automatically decelerates or accelerates the vehicle according to the desired speed and distance
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The many complex characters in the play Measure for Measure allow for much interpretation in readers to occur on what is being measured‚ and what is more of value being measured. Isabella has the option of either saving the life of her brother Claudio‚ who was sentenced for death‚ or give up her chaste‚ which would prevent her from becoming a nun. By ultimately deciding his death was the best option‚ Isabella’s virtue is clear‚ but her commitment to this can result in selfish decisions. Through this
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