oyeeVem Linus Jonathan et al THE IMPACT OF EMPLOYEE EMPOWERMENT ON CUSTOMER SATISFACTION IN THE NIGERIAN SERVICE ORGANIZATIONS (A STUDY OF SOME SELECTED HOTELS IN JOS‚ PLATEAU STATE) THE IMPACT OF EMPLOYEE EMPOWERMENT ON CUSTOMER SATISFACTION IN THE NIGERIAN SERVICE ORGANIZATIONS (A STUDY OF SOME SELECTED HOTELS IN JOS‚ PLATEAU STATE) IJCRR Vol 04 issue 19 Section: General Science Category: Research Received on:27/07/12 Revised on:05/08/12 Accepted on:17/08/12 Vem Linus Jonathan‚ Dakung
Premium Quality of service Customer service Customer
Employee recognition awards In today’s highly competitive business world‚ employee recognition is an important aspect of a business that needs to be given due attention. The way it is implemented and its success depend on how the business pursues employee recognition. In this report‚ we would like to showcase employee recognition in the business world‚ the theories behind each application‚ and how it is implemented by businesses. Employee recognition is an incidence or program by which an employer
Premium Management Employment Organization
companies to see the connection between customer loyalty and business success. Loyal customers stay with you and buy more products and services! With employee loyalty‚ the connection between loyal employees and business success is not quite as clearly defined or generally understood. First‚ let’s define what we mean by employee loyalty. Employee loyalty can be defined as employees being committed to the success of the organization and believing that working for this organization is their best
Free Employment Organization Customer
The atmosphere that the nurses work in are at times described as one of inappropriate skill-mix‚ low nurse to patient ratios; a lack of involvement in decision making; managing constant changes; issues with shift work; leave and pay; and increased patient expectations. Such problems add upon the workloads and stress levels of nurses leaving them feeling undervalued with a loss of interest to continue. Recent findings show a 1 to 1.4 % per month nurse attrition rate in just one state (New South Wales)
Premium Nursing Nurse Patient
Issue - July 2011] Employee Development and Its Affect on Employee Performance A Conceptual Framework Abdul Hameed Aamer Waheed Lecturer Management Sciences‚ COMSATS Institute of Information Technology Park Road‚ Islamabad‚ Pakistan E-mail: abdulhameed@comsats.edu.pk Abstract Employee is a key element of the organization. The success or failure of the organization depends on employee performance. Therefore‚ organizations are investing huge amount of money on employee development. This
Premium Organizational studies and human resource management Management Human resource management
Employee Performance Evaluations Brent Shade Western Governors University Employee Performance Evaluations There are many different types of performance evaluations and sets of criteria that are involved with them. These different types of performance evaluations include the Graphic Rating Method‚ The Global Rating Method‚ the Essay Rating Method‚ Behavioral Anchored Rating Method (BARS)‚ Management by Objectives‚ and the 360-Evaluation Method (“Employee Performance Evaluation
Premium Evaluation Human resource management Benchmark
J.‚ & Bonomi‚ A. (2001‚ November). Improving Chronic Illness Care: Translating Evidence Into Action. Retrieved November 13‚ 2012‚ from Health Affairs: http://content.healthaffairs.org Weisman‚ P. C. (n.d.). Nursing Practice Models: Research on Patient Outcomes. Retrieved October 28‚ 2012‚ from National Institue of Nursing Research: www.ninr.nih.gov Yong‚ P.‚ Saunders‚ R.‚ & Olsen‚ L. A. (2010). The Healthcare Imperative: Lowering Costs and Improving Outcomes. Retrieved October 28‚ 2012‚ from
Premium Nursing Health care Medicine
human resource management theory related to the satisfaction and motivation of employees in the orgainzation. It also includes definition and concept of motivation‚ importance of motivation‚ motivation theories and satisfaction and importance of employee satisfaction as a literature review. 2.1 Definition and concept of motivation Many researchers have developed the concept of motivation based on the existing knowledge. Motivation is a psychological feature that arouses an organism to act towards
Premium Motivation Maslow's hierarchy of needs
EMPLOYEE ATTRITION ‘An Analysis of Factors Influencing Attrition in the growing Economies’ INTRODUCTION In the recent decades the Indian industry has changed its outlook. The employment scene has changed its appearance. The factors like skill sets‚ job satisfaction drive the employment and not just the money. The employer hence faces the heat of continuous employee turnover. Continuous efforts are made by organisations to control the employee turnover rate as it directly affects the performance
Premium Sample size Sampling Arithmetic mean
DRQ 1: Revisions Offering incentives for charitable acts defeats the purpose of being helpful and selfless. Most acts of charity are driven by the desire to improve the lives of those less fortunate‚ not to gain a little trinket for donating a can of Campbell’s tomato soup. Being helpful should not come from the human nature of greed but from the human nature of selflessness because donating is an act of altruism. There are many who oppose this view and it is understandable why they do so. Many
Premium Charity Charitable organization Morality