MANAGERIAL COMMUNICATION FIRST MODULE LECTURE NOTES Faculty name: SHINOS P.M SYLLABUS Principles of communication – Types of communication – Methods and media of communication – Process of communication – Barriers to communication – Strategies for improving communication effectiveness. REFERENCES: Business communication by M.K .Sehgal and Vandana Khetarpal Business communication by R.K.Madhukar Business and administrative communication by Kitty.O.Locker and Donna S Kienzler INTRODUCTION
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BBA 4003 Organizational Communication HEE HONG PAN 931009-14-5317 200117 Phillip Tan September 2014 1.0 Contents NO CONTENTS PAGE 1.0 CONTENTS 2 2.0 TASK 1 3-6 3.0 TASK 2 7-16 4.0 TASK 3 17-23 5.0 References 24 2.0 TASK 1 a) Explain why communication is important in organizations. Organizational communication is a subfield of the larger discipline of communication studies. Organizational communication‚ as a field‚ is the consideration
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What is ICT? ICT stands for Information Communications Technology. ICT refers to any device or system that allows storage‚ sending and receiving of digital information. For example‚ personal computers‚ digital television‚ email‚ and smart phones etc. ICT hardware will include: • Computers • Scanners • Digital cameras. ICT software will include: Standard Office Applications: Word processing: E.g. Microsoft Word: Write letters‚ reports etc. Spreadsheets: E.g. Microsoft Excel
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UNDERSTANDING GROUPS Understanding Groups After going through this unit‚ you should be able to: • understand what is a group and why study groups • appreciate the characteristic features of primary and secondary groups • appreciate the complementarity of group and the individual • understand the nature of group influences. Structure 1.1 1.2 1.3 1.4 1.5 1.6 1.7 1.8 1.9 1.10 1.11 Introduction Why study groups The Description and Nature of Groups The Nature of Constraints Group Processes Group Processes
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Checkpoint: A New House- Economy The strength of the economy as a whole could affect the marginal benefits and the marginal costs associated with a decision to purchase a home by the market itself. If the market is in “good condition”‚ it can lead to a good house hunting experience because rates are at normal. If the market seems to be down as it currently is‚ there may be some pits and downfalls‚ but rates are then low‚ causing house buyers to have more options and selections when purchasing
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establish and maintain relationships with others‚ to give and receive information and instructions‚ to understand and be understood‚ to share opinions‚ knowledge‚ feelings‚ and emotions‚ to give encouragement and show others they are valued. Communication is an essential tool for a Support worker‚ who can use it to meet the needs of Service Users. It is a basic requirement of my job role to communicate with Service Users and their families‚ other members of staff on a daily basis. Communicating
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Response Checklist 1 Police and Law Enforcement Response Checkpoint Amanda Robertson CJS/200 8/3/2013
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Group Roles and Associated Communication Behaviours Role TASK ROLES 1. Task Leader 2. Initiator-Contributor 3. Opinion Seeker 4. Opinion Giver 5. Questioner 6. Evaluator-Critic 7. Devil’s Advocate or Central Negative 8. Energizer Typical Communication Behaviours Behaviours include goal setting; agenda making; initiating‚ seeking‚ and evaluating ideas and opinions; regulating participation of members; summarizing discussions Proposes new
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What is group work and what is it? Group work is usually a group of up to four or six students. Each group is set to work together either by their tutors or self-selecting. Group work is for various learning purposes either set by tutors or students. It gives students the opportunity to share ideas‚ resources‚ and ability. Group work gives opportunities for students to get to know each other and form working relationships to gain and achieve a better understanding of particular group assignment
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SHC31 Promote communication in health‚ social care or children’s and young people’s settings Identify the different reasons people communicate People communicate for different reasons‚ which are as follows: * To teach: We communicate is to impart knowledge and to teach. This way of communication allows future generations to acquire the knowledge and expand on it. Examples of this include information about what products are safe to eat or how to invent. * To learn: Communication is also used
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