communication
Laecticia Austen-Ujah
SHC31 Promote communication in health, social care or children’s and young people’s settings
Identify the different reasons people communicate
People communicate for different reasons, which are as follows:
* To teach: We communicate is to impart knowledge and to teach. This way of communication allows future generations to acquire the knowledge and expand on it. Examples of this include information about what products are safe to eat or how to invent.
* To learn: Communication is also used in the other direction for the reason to learn and understand. People use communication to question and acquire knowledge from others. This includes asking a teacher or management about difficult situations or policies.
* To relate (establish, maintain, and adjust relationships): One of the most important reasons that we communicate is to build relationships. These relationships may be romantic, friendly or strictly professional but all of them require communication to build a basis (shared understanding).
Some other reasons why people communicate:
* To maintain and promote good working relationships
* To gain and share information
* To encourage the children to communicate effectively
* To ensure that everybody knows where they stand
* To get their point across and ensure safety in the work environment
* To help people understand how you are feeling and act accordingly
* To work together
* To prevent errors
* Express your wants and needs
* To help build and maintain trust
* To negotiate and liaise with others
Explain how communication affects relationship in the work setting
Communication affects relationships in many ways in the work setting. For example: with colleagues, the manager or supervisor and also the parents of the child and the child.
Effective communication is a two-way process. The person communicating has to send a clear and concise message to the responding party. The message must be
SHC31 Promote communication in health, social care or children’s and young people’s settings
Identify the different reasons people communicate
People communicate for different reasons, which are as follows:
* To teach: We communicate is to impart knowledge and to teach. This way of communication allows future generations to acquire the knowledge and expand on it. Examples of this include information about what products are safe to eat or how to invent.
* To learn: Communication is also used in the other direction for the reason to learn and understand. People use communication to question and acquire knowledge from others. This includes asking a teacher or management about difficult situations or policies.
* To relate (establish, maintain, and adjust relationships): One of the most important reasons that we communicate is to build relationships. These relationships may be romantic, friendly or strictly professional but all of them require communication to build a basis (shared understanding).
Some other reasons why people communicate:
* To maintain and promote good working relationships
* To gain and share information
* To encourage the children to communicate effectively
* To ensure that everybody knows where they stand
* To get their point across and ensure safety in the work environment
* To help people understand how you are feeling and act accordingly
* To work together
* To prevent errors
* Express your wants and needs
* To help build and maintain trust
* To negotiate and liaise with others
Explain how communication affects relationship in the work setting
Communication affects relationships in many ways in the work setting. For example: with colleagues, the manager or supervisor and also the parents of the child and the child.
Effective communication is a two-way process. The person communicating has to send a clear and concise message to the responding party. The message must be