12 Step Summary Of Conflict Resolution In Healthcare
Conflict Resolution
Conflict in the workplace is a common thing to see these days. There are not many corporations that everyone in the building enjoys working with everyone. To find this is a rare thing. To help employees work together and get along employers are hiring “conflict resolution” companies to educate their employees on the proper steps to resolve a conflict.
Conflict Resolution Example
There are many examples of conflicts in the healthcare workplace; this is one involving a Nurse Practitioner and a Physician. The Nurse Practitioner has just finished seeing a patient on the medical/surgical unit of a hospital and is dictating her progress note for the patient. In the note the NP has stated that the patient needs to stay for …show more content…
Applying cooperative power in the case with the NP and the surgeon, they both must realize that they on the same level of power when they are treating the patient. They are both prescribing treatments for the patient and they both want what is best for the patient. They must also need to realize this to overcome the conflict and realize that it is the patient that is being hurt by the conflict, not the NP or the surgeon. The sixth step in the 12 step summary of conflict resolution is known as managing emotions. Managing your emotions can be a difficult thing to achieve if one feels deeply about their opinions. When associating with others, it is important to be able to in control of your emotions and feelings. There are times when a person is unable to control their emotions and quickly jumps to anger or becomes defensive of their views whereas a person who has been properly educated in conflict resolution can verbalize the rationale behind their decision and calmly talk to the other party involved in the conflict. This anger might stem from the individuals emotional intelligence. Emotional intelligence is
Conflict in the workplace is a common thing to see these days. There are not many corporations that everyone in the building enjoys working with everyone. To find this is a rare thing. To help employees work together and get along employers are hiring “conflict resolution” companies to educate their employees on the proper steps to resolve a conflict.
Conflict Resolution Example
There are many examples of conflicts in the healthcare workplace; this is one involving a Nurse Practitioner and a Physician. The Nurse Practitioner has just finished seeing a patient on the medical/surgical unit of a hospital and is dictating her progress note for the patient. In the note the NP has stated that the patient needs to stay for …show more content…
Applying cooperative power in the case with the NP and the surgeon, they both must realize that they on the same level of power when they are treating the patient. They are both prescribing treatments for the patient and they both want what is best for the patient. They must also need to realize this to overcome the conflict and realize that it is the patient that is being hurt by the conflict, not the NP or the surgeon. The sixth step in the 12 step summary of conflict resolution is known as managing emotions. Managing your emotions can be a difficult thing to achieve if one feels deeply about their opinions. When associating with others, it is important to be able to in control of your emotions and feelings. There are times when a person is unable to control their emotions and quickly jumps to anger or becomes defensive of their views whereas a person who has been properly educated in conflict resolution can verbalize the rationale behind their decision and calmly talk to the other party involved in the conflict. This anger might stem from the individuals emotional intelligence. Emotional intelligence is