2012-Professionalism-in-the-Workplace-Study
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2012 PROFESSIONALISM IN THE WORKPLACE STUDY
2012 Professionalism Study
Table Of Contents
Page Introduction Research Design Major Findings Defining Professionalism State of Professionalism in the Workplace Impact of Professionalism Appearance and Professionalism Changing Definitions of Professionalism Deadly Employee Mistakes Developing Professionalism Profile Of Respondents Appendix 5 9 13 23 33 79 83 93 99 107 113 123
Polk-Lepson Research Group York, Pennsylvania
January 2012 Page 2
2012 Professionalism Study
Introduction
Introduction
Polk-Lepson Research Group York, Pennsylvania
January 2012 Page 3
2012 Professionalism Study
Project Purpose
Introduction
When York College of Pennsylvania’s Center for Professional Excellence was created in 2009, it was decided that an integral part of the Center would be a research component. Each year, the Center conducts a national study of professionalism in the workplace. Findings from the annual studies are used to track changes in the state and definitions of professionalism. They also help direct the content of the professionalism seminars that the Center for Professional Excellence offers every year to the college’s students, faculty, and administrators. Each year’s study includes a national sample of HR professionals. These persons are in a position to assess the level of professionalism found in new hires who have recently graduated from college. The findings from this sample are tracked over time. Last year, a sample of upper class undergraduates was added. This provided insight into how students about to enter the workforce perceive professionalism among their peers. Interestingly, many of their answers paralleled those of the HR professionals. This year, a sample of managers/supervisors was included in the study. While a significant amount is now known about new hires, the research had yet to examine experiences
2012 PROFESSIONALISM IN THE WORKPLACE STUDY
2012 Professionalism Study
Table Of Contents
Page Introduction Research Design Major Findings Defining Professionalism State of Professionalism in the Workplace Impact of Professionalism Appearance and Professionalism Changing Definitions of Professionalism Deadly Employee Mistakes Developing Professionalism Profile Of Respondents Appendix 5 9 13 23 33 79 83 93 99 107 113 123
Polk-Lepson Research Group York, Pennsylvania
January 2012 Page 2
2012 Professionalism Study
Introduction
Introduction
Polk-Lepson Research Group York, Pennsylvania
January 2012 Page 3
2012 Professionalism Study
Project Purpose
Introduction
When York College of Pennsylvania’s Center for Professional Excellence was created in 2009, it was decided that an integral part of the Center would be a research component. Each year, the Center conducts a national study of professionalism in the workplace. Findings from the annual studies are used to track changes in the state and definitions of professionalism. They also help direct the content of the professionalism seminars that the Center for Professional Excellence offers every year to the college’s students, faculty, and administrators. Each year’s study includes a national sample of HR professionals. These persons are in a position to assess the level of professionalism found in new hires who have recently graduated from college. The findings from this sample are tracked over time. Last year, a sample of upper class undergraduates was added. This provided insight into how students about to enter the workforce perceive professionalism among their peers. Interestingly, many of their answers paralleled those of the HR professionals. This year, a sample of managers/supervisors was included in the study. While a significant amount is now known about new hires, the research had yet to examine experiences