301 - Principles of Communication in Adult Social Care Settings
Assignment 301 - Principles of communication in Adult Social Care Settings
Task A - Short Answer questions
Ai. Identify four different reasons why people communicate
To express needs and emotions.
To ask questions.
To give information.
To socialise and build relationships.
Aii. Describe two ways how effective communication can affect relationships in an adult social care setting between individuals using the service, their carers, colleagues, and other practitioners.
Effective communication builds stronger relationships, meaning people are more open to expressing their needs and feelings. This means that individuals using the service will be more comfortable in explaining what help they do/do not require.
Effective communication between carers, colleagues and other practitioners means that information discussed between them will be understood fully and will result in a better continuity of care for individuals using the service.
Aiii. Using the table below, Identify 3 ways of finding out the communication needs of an individual. For each method, describe how effective it is at establishing the needs of the individual.
Method
How effective is this method?
Ask/Observe the individual.
Very effective, nobody knows the service user and their needs better than themselves. Observing them, you can see the way they communicate with others, and which ways work better than others.
Look at their care plan.
Their care plan would have been made with the involvement of themselves and/or the people closest to them to establish all their needs, it should highlight their preferences in all aspects of their care.
Family/Friends of individual.
Next to themselves, family and friends know the individuals best, they will spend a lot of time with the person, communicating continuously.
Aiv. Describe three factors to consider when promoting effective communication
Verbal
Non-Verbal
Environmental Factors
Av. Describe three verbal and three non verbal communication methods and styles
Task A - Short Answer questions
Ai. Identify four different reasons why people communicate
To express needs and emotions.
To ask questions.
To give information.
To socialise and build relationships.
Aii. Describe two ways how effective communication can affect relationships in an adult social care setting between individuals using the service, their carers, colleagues, and other practitioners.
Effective communication builds stronger relationships, meaning people are more open to expressing their needs and feelings. This means that individuals using the service will be more comfortable in explaining what help they do/do not require.
Effective communication between carers, colleagues and other practitioners means that information discussed between them will be understood fully and will result in a better continuity of care for individuals using the service.
Aiii. Using the table below, Identify 3 ways of finding out the communication needs of an individual. For each method, describe how effective it is at establishing the needs of the individual.
Method
How effective is this method?
Ask/Observe the individual.
Very effective, nobody knows the service user and their needs better than themselves. Observing them, you can see the way they communicate with others, and which ways work better than others.
Look at their care plan.
Their care plan would have been made with the involvement of themselves and/or the people closest to them to establish all their needs, it should highlight their preferences in all aspects of their care.
Family/Friends of individual.
Next to themselves, family and friends know the individuals best, they will spend a lot of time with the person, communicating continuously.
Aiv. Describe three factors to consider when promoting effective communication
Verbal
Non-Verbal
Environmental Factors
Av. Describe three verbal and three non verbal communication methods and styles