80791-level-2-unit

Unit Title:

Principles of communication in adult social care settings

Unit sector reference:

PWCS 21

Level:

2

Credit value:

2

Guided learning hours:

17

Unit expiry date:

31/07/2015

Unit accreditation number:

L/602/2905

Unit purpose and aim
The unit introduces the importance of communication in adult social care settings, and ways to overcome barriers to meet individual needs and preferences in communication.
This unit is aimed at those who are interested in, or new to, working in social care settings with adults. Learning Outcomes
The learner will:

Assessment Criteria
The learner can:

1

1.1 Identify different reasons why people communicate
1.2 Explain how effective communication affects all aspects of working in adult social care settings
1.3 Explain why it is important to observe an individual’s reactions when communicating with them

Understand why communication is important in adult social care settings

Exemplification
Reasons may include:
 expressing and sharing ideas, feelings, needs, wishes and preferences
 obtaining and receiving information  getting to know each other
Effective communication can affect:  service provision
 teamwork
 participation, support and trust  empathy and shared understanding  recording and reporting
Importance of observing an individual’s reactions may include:  to understand what an individual is trying to express  to meet the individual’s needs © OCR 2010

1

Learning Outcomes
The learner will:

Assessment Criteria
The learner can:

Exemplification



2

Understand how to meet the communication and language needs, wishes and preferences of an individual 2.1 Explain why it is important to find out an individual’s communication and language needs, wishes and preferences
2.2 Describe a range of communication methods

to identify any changes in an individual’s needs to enable effective