According to a survey conducted by Nielsen in the UAE, 49% of buyers are eager to reward companies that are socially responsible. Even if a company charges high for their goods and services, consumers are prepared to spend more, as long as they are socially responsible. Since its commencement in 2006, the Abu Dhabi Airports Company has been positively acknowledged for its operational excellence, marketing, training and corporate responsibility initiatives by the local community and international as well as local organizations.
After assessing 12 million passenger experience surveys, the Airports Council International (ACI) named Abu Dhabi International Airport the “Best Airport in the Middle East”. They demonstrated the biggest improvement in operational productivity and efficiency and quality of services offered to customers in the region for 2012. The award showcases the company’s relentless commitment to improve the quality of service and the satisfaction of the consumers, as it moved up in ranks from second place in 2011 to the first in 2012. ADAC was also awarded the “Green Initiative of the Year Airport” by