Active Listening Case Study

Since the incident, Rosemary, has not been sleeping at night, refuses to go outdoors, is suffering from hair loss and is unable to picture a bright future. She has great guilt and is constantly talking about wanting to go back in time and making a different decision. She is constantly thinking about the incident and begins to cry when she remembers what she went through. It is hard for her to turn off her mind and focus on something else. She is afraid to go outside because she hears that immigration officers are in Norwalk. Alberto is supportive and is concerned for her. He told me that Rosemary is not the same person he used to know. Rosemary’s biggest fear is that she will be deported to Mexico in January and that she will be separated from her children. Alberto responds by saying that if she is deported to Mexico they all will leave together and start a
It was important for Rosemary to see that I was listening and understanding her experience. Rosemary was able to open up and agreed to work toward a solution. By communicating your understanding of the nature of the problem of concerns as clients see them, you allow the client to feel that they are people of worth and value. This mutual respect allows targeted issues to be work on. Active listening is an important skill needed when reflecting with a client. The identify issues in Rosemary case are; First, there is a legal issue. Rosemary stole a purse from a store and now has a criminal record. Second, there is an immigration issue. Rosemary does not have legal documents to be in the United States, therefore, could face deportation after court appointment. Third, she is experiencing high stress, anxiety, guilt, isolation and depression due to her arrest. Rosemary agrees that these is an accurate list of the issues that she is facing and that we will address