Communication affects my work setting in many ways, between the service user, their families and friends, management, carers, senior carer and medical professionals.
This may be done in person, body language, telephone calls, written correspondence. effective written and verbal communication and being able to use a variety of interpersonal techniques promotes strong working relationships and will promote good quality care for the service user.
In my role, it is important that I communicate in the correct way to ensure that the needs of the service user are understood and dealt with correctly
Communication problems vary between each individual depending on their disability or illness.
Examples of these are -
Dementia
This is one of the most common mental health problems within older people. It is a progressive disorder affecting the individual’s memory. It affects speech, understanding, concentration and motivation. -
Sensory disabilities- The two main senses with which humans rely on to interact with others are sight and hearing.
Without these senses communication will be affected
Hearing loss can range from someone who is profoundly deaf, to someone who is hard of hearing
Individuals, who were born deaf, will usually have learnt sign language so will be able to communicate, whereas individuals who have lost their hearing will need more support in learning to communicate effectively.
Sight loss can affect communication greatly.
More than 90 per cent of communication is made through non-verbal communication; this is done by body language.
Facial expressions, hand gestures, our posture all forms part of our communication.
An individual without sight will struggle as they are missing out on a large amount of information needed to communicate effectively
As with hearing loss, losing your sight later on in life creates difficulties and new communication methods will be needed.
In my job role as Care