Amaraa Hotel Case Study
Amaraa Hotel
Amaraa is a hotel which comes under hospitality and tourism sector. This is a budget hotel with 70 rooms and 1 lounge located in Gurgaon, India. I have worked as a hotel manager in this hotel with 20 employees. This hotel basically targets the business cliental as maximum companies are situated near to this hotel. This hotel started in 2017 and have a tie up with OYO rooms which provide business to this hotel by selling rooms of Amaraa hotel on their website.
Description
At Amaraa, we believe in providing excellent hospitality to the guest by meeting or exceeding guest expectations. This is for the Hotel Manager.
Hotel Manager is responsible for all the duties that includes inter departmental communication, staff training and preparing …show more content…
3- Good- Performance is good and meeting the standards and procedures.
4- Exceptional- Performance is extra ordinary it is meeting and exceeding guest services.
A) Team Work SCORE
1. Works with team to achieve goals and objectives. 4
2. Often works in group activities. 2
3. Treat all team members in respectful manner. 3
4. Consider feedback of team members when completing task. 4
B) COMMUNICATION SCORE
1. Good written and oral communication. 3
2. Provides information both internally and externally. 4
3. Actively listens to supervisors and managers. 4
4. Provides information accurately.
Amaraa is a hotel which comes under hospitality and tourism sector. This is a budget hotel with 70 rooms and 1 lounge located in Gurgaon, India. I have worked as a hotel manager in this hotel with 20 employees. This hotel basically targets the business cliental as maximum companies are situated near to this hotel. This hotel started in 2017 and have a tie up with OYO rooms which provide business to this hotel by selling rooms of Amaraa hotel on their website.
Description
At Amaraa, we believe in providing excellent hospitality to the guest by meeting or exceeding guest expectations. This is for the Hotel Manager.
Hotel Manager is responsible for all the duties that includes inter departmental communication, staff training and preparing …show more content…
3- Good- Performance is good and meeting the standards and procedures.
4- Exceptional- Performance is extra ordinary it is meeting and exceeding guest services.
A) Team Work SCORE
1. Works with team to achieve goals and objectives. 4
2. Often works in group activities. 2
3. Treat all team members in respectful manner. 3
4. Consider feedback of team members when completing task. 4
B) COMMUNICATION SCORE
1. Good written and oral communication. 3
2. Provides information both internally and externally. 4
3. Actively listens to supervisors and managers. 4
4. Provides information accurately.