American Express Major HR practices
American Express
Major Human Resource Activities
Compiled by:
Nazra Khatoon
Prabhleen Kaur
Contents
•
•
•
•
•
•
•
•
•
About Amex
Mission and Vision
HR Practices
Recruitment and Selection
Training and Development
Flexible Work Environment
Compensation
Benefits
Employee Involvement
About American Express
• Diversified global financial services company
• Headquartered in New York City
• Founded in 1850
• At present, 67,701 employees worldwide working in
American Express
• Earning annual revenue of $24.5 billion
• Customer loyalty expert with industry-leading rewards programs and platforms
• World’s largest travel network serving consumers and businesses • Most innovative company in financial services industries
• Dedicated to serving customers, 24/7, around the world.
• Mission: To be the most respected brand in the world.
• Vision: To win the hearts, minds, and wallets of our customers by providing extraordinary customer service.
Human Resource Practices
The company’s plan for developing HR leadership centres on a competency model with five components:
1) applying knowledge of the American Express business;
2) driving creativity and change;
3) demonstrating value as HR professionals to internal partners and employees;
4) leveraging HR expertise;
5) and transforming ideas into tangible, measurable outcomes.
Recruitment & Selection
Recruitment & Selection
• This process encompasses application by phone, basic skills
testing, job simulation and an interview.
• Online application
• job search page
• Reviewing the application
• The interview process
• American Express uses behavioural or competency based interview guides
..
• Assessment Centres
• Psychometric testing
• Encourage candidates to ask questions
• Candidates can request feedback from the consultants at any stage of the recruitment process.
Training & Development
Training and Development
Major Human Resource Activities
Compiled by:
Nazra Khatoon
Prabhleen Kaur
Contents
•
•
•
•
•
•
•
•
•
About Amex
Mission and Vision
HR Practices
Recruitment and Selection
Training and Development
Flexible Work Environment
Compensation
Benefits
Employee Involvement
About American Express
• Diversified global financial services company
• Headquartered in New York City
• Founded in 1850
• At present, 67,701 employees worldwide working in
American Express
• Earning annual revenue of $24.5 billion
• Customer loyalty expert with industry-leading rewards programs and platforms
• World’s largest travel network serving consumers and businesses • Most innovative company in financial services industries
• Dedicated to serving customers, 24/7, around the world.
• Mission: To be the most respected brand in the world.
• Vision: To win the hearts, minds, and wallets of our customers by providing extraordinary customer service.
Human Resource Practices
The company’s plan for developing HR leadership centres on a competency model with five components:
1) applying knowledge of the American Express business;
2) driving creativity and change;
3) demonstrating value as HR professionals to internal partners and employees;
4) leveraging HR expertise;
5) and transforming ideas into tangible, measurable outcomes.
Recruitment & Selection
Recruitment & Selection
• This process encompasses application by phone, basic skills
testing, job simulation and an interview.
• Online application
• job search page
• Reviewing the application
• The interview process
• American Express uses behavioural or competency based interview guides
..
• Assessment Centres
• Psychometric testing
• Encourage candidates to ask questions
• Candidates can request feedback from the consultants at any stage of the recruitment process.
Training & Development
Training and Development