Assessment AT3: Team Building
By: Jesus Apolo A. Liboro
Introduction of the company:
MacVille is an import/export company that market and provides maintenance of its array of products of espresso coffee machines.
Roles:
Account Manager:
Managing a portfolio of accounts
Using contacts to generate new business
Engaging in project management duties
Delivering presentations
Attending meetings with clients
Maintaining good relationship with clients
Resources:
Physical Resources: Work space/office set up
Warehouse Manager:
Responsibilities of documentary accuracy and liaising with customers, suppliers and transport companies
Planning, coordinating and monitoring the receipt, order assembly and dispatch of goods; …show more content…
Products must be free from damage of any type, including, but not limited to dents, scratches, cracks, abuse, defacement or indication of removed screws/fasteners or seals.
Products so labelled with a security seal, must have the seal intact and not tampered with.
Return Shipping
For your protection, we recommend that you insure your return and use a traceable carrier that can provide you with delivery confirmation. Data Center Warehouse shall not be responsible for items returned that are lost or damaged in transit. Shipping and handling charges, both to and from our warehouse will be paid by the customer, and are non-refundable. Data Center Warehouse will however cover shipping charges in the event of a defective product that needs to be returned. At our discretion, Data Center Warehouse may reimburse shipping charges related to the return or exchange of defective products.
Environment:
All goods to be stored safely; complying at all times with WHS requirements:
This section of the national standard (NS 9–11) imposes a range of duties on specified people with respect …show more content…
Regularly scheduled training sessions ensure that the level of expert knowledge of the service team is kept up to date and can meet the demands of the clients. For technical questions, a support team of 6 experienced employees in MacVille is available to the service manager.
Resources:
Physical Resources: Maintenance equipment
Resources are acquired and deployed in accordance with organisational needs.
Resources inventory is established and maintained for easy tracking of resource location/history.
Maintenance schedules and budgets are developed and approved in consultation with stakeholders with due regard to occupational health and safety needs and in accordance with organisational policies and procedures.
Systems are developed and implemented which facilitate collection, processing and management of data on resource use and maintenance/asset management.
Resource performance is evaluated against agreed standards, to ensure efficient, effective and safe operation.
Resource use is maintained to ensure operational requirements are