ACAP Student ID: 228356
Name: Mikayla Middleton
Course: Diploma of Counselling
ASSESSMENT DETAILS
Unit/Module: Counselling Interview Skills
Educator: Diana Anderson
Assessment Name: Short Answer Questions
Assessment Number: One
Term & Year: Term One, 2015
DECLARATION
I declare that this assessment is my own work, based on my own personal research/study . I also declare that this assessment, nor parts of it, has not been previously submitted for any other unit/module or course, and that I have not copied in part or whole or otherwise plagiarised the work of another student and/or persons. I have read the ACAP Student Plagiarism and Academic Misconduct Policy and understand its implications.
I also declare, if this is a practical skills assessment, that a Client/Interviewee Consent Form has been read and signed by both parties, and where applicable parental consent has been obtained.
Mikayla Jai Middleton
Short Answer Questions – Assessment One
Q1: List three key components involved in the communication process:
1: Information/Input
2: The message being sent
3: Behaviour/Output
Q2: Identify three key characteristics of effective communication and briefly explain their impact on the communication process:
1: Expressiveness: Able to be genuine and to give appropriate feedback, whether it’s good or bad.
2: Immediacy: Having a sense of togetherness between you (the listener) and the client (speaker). Also includes being able to show interest in what the other person is saying and having a liking towards one another.
3: Openness: Being able to self – disclose and to listen openly and to be able to react honestly to your client and what they are saying.
Q3: In communication processes between a client and a counsellor, barriers may be present.
List three specific communication barriers.
1: Channels
2: Messages
3: Participants
Q4: Take one of the communication barriers given in your answer to