Bussiness Comunications, Assignment Set 1,Spring 2013
BUSINESS COMMUNICATION ASSIGNMENT_1 1. List the barriers to effective communication. What are the ways which an organisation can overcome the barriers to communication?
ANSWER: Communication fails when the message received is not identical to the message that is sent. Several factors could interfere with the exchange of messages.
Noise is a main factor that can affect an effective communication. And it is classified as:
A. physical noise
B. physiological noise
C. psychological noise
The various barriers to effective communication are classified as:
A. Environmental barrier
B. Individual barrier
C. Organisational barrier
D. Channel barrier
E. Linguistic and cultural barrier
F. Semantic barrier
G. Non- verbal barrier
The ways in which an organisation can overcome the barriers to communication are by taking various steps at the organisational level as well as the individual level.
Organisational level: At this level the steps to be taken are:
A. encourage feedback
B. Create a climate of openness
C. Use multiple channels of communications
Individual level: The steps to be taken at this level are: A. Active listening: each and every word should be clearly stated for better understanding. B. Careful wording of messages: each and every word of the message should be worded clearly. C. Selection of appropriate channel: the right communication channel should be selected according to the situation. D. Avoidance of technical language: the language used in the communication must be clear. E. Right feedback: feedback is an important communication skill
2. Explain the different types of verbal communication.
ANSWER: verbal communication can be classified as:
a. Oral communication: it is the type of communication where a person directly addresses one or more persons ,a group or a large
ANSWER: Communication fails when the message received is not identical to the message that is sent. Several factors could interfere with the exchange of messages.
Noise is a main factor that can affect an effective communication. And it is classified as:
A. physical noise
B. physiological noise
C. psychological noise
The various barriers to effective communication are classified as:
A. Environmental barrier
B. Individual barrier
C. Organisational barrier
D. Channel barrier
E. Linguistic and cultural barrier
F. Semantic barrier
G. Non- verbal barrier
The ways in which an organisation can overcome the barriers to communication are by taking various steps at the organisational level as well as the individual level.
Organisational level: At this level the steps to be taken are:
A. encourage feedback
B. Create a climate of openness
C. Use multiple channels of communications
Individual level: The steps to be taken at this level are: A. Active listening: each and every word should be clearly stated for better understanding. B. Careful wording of messages: each and every word of the message should be worded clearly. C. Selection of appropriate channel: the right communication channel should be selected according to the situation. D. Avoidance of technical language: the language used in the communication must be clear. E. Right feedback: feedback is an important communication skill
2. Explain the different types of verbal communication.
ANSWER: verbal communication can be classified as:
a. Oral communication: it is the type of communication where a person directly addresses one or more persons ,a group or a large