assignment 2 annotated bibliography
Dwyer, J. (2012). Communication in today's workplace. In The business communication handbook (9th ed., pp. 2-26). Frenchs Forest, Australia: Pearson
In this article, Dwyer looks at different types of communication in the current day’s workplace. She begins by looking at the three forms of communication; verbal communication, nonverbal communication and graphical communication. From here an outline of each element of the communication process; sender, message, channel, receiver, feedback, context or setting, and noise or interference, is given. Barriers to communication are identified and of globalisation, workforce diversity, social media, managing organisational change and managing knowledge are looked at and how they impact workplace communication.
Dwyer goes on to explain how social media tools contribute to an organisations internal and external communication and interactions. She also impress’ the importance of a social media policy to avoid embarrassment and defamation of the company. With the globalisation of business and social media, Dwyer discusses’ the opportunities and challenges of intercultural communication and being able to empathise and see things from a difference perspective. Finally, Dwyer looks at the importance of ethics in workplace communication and the main aim of ethics being to achieve a mutual understanding.
In the sports and exercise industry, social media and innovative ways to communicate with the public is becoming more and more important. Being aware of how to effectively communicate in different scenarios
Frovola, I., & Lapina, I. (2014). Corporate social responsibility in the framework of quality management, Procedia – Social and Behavvioral Sciences, 156(2014), 178- 182, Retrieved from
In this article, Frovola, & Lapina look at the concept of corporate social responsibility in the context of organisational quality management system. They begin by introducing the aim of their research and the aspects of corporate social
In this article, Dwyer looks at different types of communication in the current day’s workplace. She begins by looking at the three forms of communication; verbal communication, nonverbal communication and graphical communication. From here an outline of each element of the communication process; sender, message, channel, receiver, feedback, context or setting, and noise or interference, is given. Barriers to communication are identified and of globalisation, workforce diversity, social media, managing organisational change and managing knowledge are looked at and how they impact workplace communication.
Dwyer goes on to explain how social media tools contribute to an organisations internal and external communication and interactions. She also impress’ the importance of a social media policy to avoid embarrassment and defamation of the company. With the globalisation of business and social media, Dwyer discusses’ the opportunities and challenges of intercultural communication and being able to empathise and see things from a difference perspective. Finally, Dwyer looks at the importance of ethics in workplace communication and the main aim of ethics being to achieve a mutual understanding.
In the sports and exercise industry, social media and innovative ways to communicate with the public is becoming more and more important. Being aware of how to effectively communicate in different scenarios
Frovola, I., & Lapina, I. (2014). Corporate social responsibility in the framework of quality management, Procedia – Social and Behavvioral Sciences, 156(2014), 178- 182, Retrieved from
In this article, Frovola, & Lapina look at the concept of corporate social responsibility in the context of organisational quality management system. They begin by introducing the aim of their research and the aspects of corporate social