Task A - Supervision Notes
A1. A duty of care effectively means that as a carer it is our job to always act in the best interests of those individuals that we provide care for. This not only includes treating them how they like to be treated but also protecting them from harm, even if that's from themselves. As long as you are competent in the roles that you are being asked to perform it is the carers obligation to protect service users and remove them from harmful situations.
A2. As a carer you not only have a duty of care to the service user you support, but also other staff, your employers and members of the public. When you act in persons best interests you must do so with that persons consent unless they lack the capacity to understand that it is in their best interest to comply. For example when you support a service user to a doctors appointment and they will not allow the doctor to inspect their injuries, your duty of care to that individual dictates that you act in their best wishes and so may have to go against what the individual wants in order for them to get treatment. You should follow company policies and procedures concerning your duty of care and follow/write up risk assessments for any perceivable risks. You should also ensure that you always act to the best of your ability to be trustworthy, respecting service users dignity, with compassion and integrity to ensure they are safe.
A3. The care providing company's duty of care is to both the service users and the staff who work for them. They should ensure your knowledge and skillset are suitable and updated regularly and that you are fully trained and competent at tasks that are expected of you. This would include writing and updating polices and procedures for staff to follow as well as responding to any complaints or reported risks, then taking corrective action to keep everyone safe. The company must keep accurate and up to date records of the care and support that is being