Attitude in the Workplace
Attitude is Everything.
The most important element in producing a quality product or service is the behavior and corresponding attitude of the people doing the work—not only the front line staff—but the attitude and expressed behavior of all levels of management.
An employee’s attitude about the product, about the work, about management, and about the organization itself will pretty well determine the behaviors they will express to others, in particular clients, which can directly affect the quality of the work.
In what follows, an exploration of the following question will be presented and discussed: How does human behavior affect quality service in the health care sector. What human behaviors significantly impact on the implementation of a quality management approach to care and service delivery. Is it possible to change a ‘health care’ organizational culture, if so, how can this be done in light of the above.
Attitudes are Habits
An attitude is a thought habit; a habitual way of thinking.
Once an attitude is formed, it’s pretty much the way a person will think about any subject. A person’s attitude about their job, the product or service they produce, and about their leader will determine the quality of their work.
There are many ways to develop a positive or negative attitude and resulting behaviors. Consider the existing staff within an organization, especially the ‘old staff’ they may have a good attitude, but then again, maybe not. They know all about the organization and what it will put up with. If management haven’t made performance standards clear, staff will have it pretty well figured out what it is. As a result, these attitudes about the company, the product, are already formed.
It is easy for a manager to lay down a set of rules or guidelines that govern their department. It is another thing entirely to ensure that those rules are followed completely and that quality healthcare is delivered. Ideally, if this was a
The most important element in producing a quality product or service is the behavior and corresponding attitude of the people doing the work—not only the front line staff—but the attitude and expressed behavior of all levels of management.
An employee’s attitude about the product, about the work, about management, and about the organization itself will pretty well determine the behaviors they will express to others, in particular clients, which can directly affect the quality of the work.
In what follows, an exploration of the following question will be presented and discussed: How does human behavior affect quality service in the health care sector. What human behaviors significantly impact on the implementation of a quality management approach to care and service delivery. Is it possible to change a ‘health care’ organizational culture, if so, how can this be done in light of the above.
Attitudes are Habits
An attitude is a thought habit; a habitual way of thinking.
Once an attitude is formed, it’s pretty much the way a person will think about any subject. A person’s attitude about their job, the product or service they produce, and about their leader will determine the quality of their work.
There are many ways to develop a positive or negative attitude and resulting behaviors. Consider the existing staff within an organization, especially the ‘old staff’ they may have a good attitude, but then again, maybe not. They know all about the organization and what it will put up with. If management haven’t made performance standards clear, staff will have it pretty well figured out what it is. As a result, these attitudes about the company, the product, are already formed.
It is easy for a manager to lay down a set of rules or guidelines that govern their department. It is another thing entirely to ensure that those rules are followed completely and that quality healthcare is delivered. Ideally, if this was a