Axe_Lynx_–_UK_dinner_party_a_realtime_approach_to_
Axe/Lynx – UK dinner party: a real-time approach to measuring buzz
Warc Word of Mouth Marketing Awards
Best Measurement Award, 2008
Title: Source: Issue:
Axe/Lynx – UK dinner party: a real-time approach to measuring buzz
Warc Word of Mouth Marketing Awards
Best Measurement Award, 2008
Axe/Lynx – UK dinner party: a real-time approach to measuring buzz WHY IS THIS ENTRY AWARD-WINNING?
This entry features a major campaign specifically designed to spread word of mouth, not just a small element of a bigger piece of activity. It recognises the importance of WOM in the marketing mix from the outset, which is a brave move.
The campaign was extremely successful in engaging young guys who are notoriously difficult to appeal to, partly because they are lighter TV viewers but also because they are highly marketing literate.
Unilever and BBH recognised the importance of how the catchphrase, Bom Chicka Wah Wah spread. If it was used by the wrong people in the wrong situations it could undermine the credibility of Lynx/Axe. As a result they embraced a very new way of measuring WOM using real-time research, TROI.
Through using TROI we are able to truly demonstrate the effectiveness of WOM. WOM is notoriously difficult to measure and if we are unable to evaluate its effectiveness properly it will make it harder for marketers to embrace WOM within campaign planning. Whilst there are many new approaches that measure buzz on the web, online WOM still only accounts for 5% of total word of mouth. This entry measures all forms of WOM from face to face conversation to using in social networks. It also puts WOM in the context of all other marketing activity happening around it so we can see how TV interacts with posters to create opportunities for WOM to take place. It also allows us to see how positive or negative each WOM episode was for different people at different times. We could see the contexts and times where WOM was
Warc Word of Mouth Marketing Awards
Best Measurement Award, 2008
Title: Source: Issue:
Axe/Lynx – UK dinner party: a real-time approach to measuring buzz
Warc Word of Mouth Marketing Awards
Best Measurement Award, 2008
Axe/Lynx – UK dinner party: a real-time approach to measuring buzz WHY IS THIS ENTRY AWARD-WINNING?
This entry features a major campaign specifically designed to spread word of mouth, not just a small element of a bigger piece of activity. It recognises the importance of WOM in the marketing mix from the outset, which is a brave move.
The campaign was extremely successful in engaging young guys who are notoriously difficult to appeal to, partly because they are lighter TV viewers but also because they are highly marketing literate.
Unilever and BBH recognised the importance of how the catchphrase, Bom Chicka Wah Wah spread. If it was used by the wrong people in the wrong situations it could undermine the credibility of Lynx/Axe. As a result they embraced a very new way of measuring WOM using real-time research, TROI.
Through using TROI we are able to truly demonstrate the effectiveness of WOM. WOM is notoriously difficult to measure and if we are unable to evaluate its effectiveness properly it will make it harder for marketers to embrace WOM within campaign planning. Whilst there are many new approaches that measure buzz on the web, online WOM still only accounts for 5% of total word of mouth. This entry measures all forms of WOM from face to face conversation to using in social networks. It also puts WOM in the context of all other marketing activity happening around it so we can see how TV interacts with posters to create opportunities for WOM to take place. It also allows us to see how positive or negative each WOM episode was for different people at different times. We could see the contexts and times where WOM was