BAYADA Value Chain

Within the BAYADA value chain, there are nine external customer services, called specialty practices, which could be considered our primary activities driving the value chain. These value-adding activities include nursing, assistive care, hospice, therapeutic and rehabilitative and are offered to clients in all stages of life, from children to adults and seniors. Every person in the world deserves a safe home and a life full of dignity, comfort, and independence, especially when faced with health circumstance beyond their control. Care for our clients is offered 24 hours a day, 7 days a week. This reinforces to our clients and their families that someone will always there to provided services needed. BAYADA does several things to create value,
This practice is called Central Support Services, or CSS for short, and encompasses all ‘overhead’ business functions, including multiple Accounting teams, Finance teams, Information Technology, Marketing, Legal Services, Human Resources, and Recruiting. While our caregivers are our clients’ support systems, CSS is the caregivers’ support system. This is the piece of the value chain I am most familiar with since I work for the Financial Planning and Analysis office within this service, which employs both Financial and Business Data Analysts. The CSS vision states that “We are a team of trusted professionals who provide industry-leading support services that help make it possible for millions of people worldwide to experience a better quality of life,” clearly defining how we as a practice contribute to the value chain which drives our client facing services to achieve the company vision of making it “possible for millions of people worldwide to experience a better quality of life in the comfort of their own homes.” This vision to provide extraordinary healthcare services to people without them having to leave their homes has clinically been proven to enhance patients’ quality of life, but also help them recover more quickly and even prevent future health
As a whole, BAYADA has invested in individual licenses for Tableau and a handful of employees, including myself, utilize Excel PowerPivot services to help build complex dashboards to assist with process improvement and complex reporting tasks. Analytics can be seen as adding value throughout the company, primarily used as a way to identify the performance metrics that drive the various offices, allows managers at all levels to measure and manage performance, and in some aspects aides with growth and expansion. While healing is our vision, BAYADA is, in fact, an analytics- driven company, relying on analytics to help identify what works and what does not work in achieving our