bailey bus and coach company
Scenario
BAILEY BUS & COACH COMPANY
You work as an administrative officer in the Human Resources department of Bailey Bus & Coach Company, a large, family-owned company located in your town. The Human Resources Manager is Ahmed Fawzi and you report directly to him.
The company has expanded a great deal in the past 12 months, mainly because of the acquisition of new contracts and the expansion of the coach tours into Europe. A development project is also ongoing which is investigating the feasibility of starting a new taxi or private hire vehicle business in the near future.
This expansion in the business has increased the workload on the administrators. There are more drivers, more bus routes, and an increase in tours which have all led to more customers, more enquiries and a greater volume of incoming telephone calls and paperwork.
The current senior administrative officer working in the General Office, Frances Duggan, is struggling to hold things together and it has been decided to create a new post of Office Manager.
Ahmed has asked you to help him with recruiting the new Office Manager and he will send you an email detailing the duties for this new post.
Ahmed’s email is given overleaf.
EMAIL FROM HUMAN RESOURCES MANAGER
From:
Ahmed Fawzi
To:
{Learner.name}
Subject:
Recruitment of new Office Manager
Hello
Following our discussion yesterday, we need to recruit a new Office Manager. Frances Duggan has told me today that she does not wish to take on the new role of Office Manager.
The responsibilities of the new manager will include the obvious one of overviewing the work of the staff in the Administrative Section – delegating work to staff and managing their workload. In other words, making sure the office runs efficiently at all times. The staff in this section are very busy indeed and there are some very tight timescales. Errors have occasionally crept in and some documents produced recently had an amateur feel to
BAILEY BUS & COACH COMPANY
You work as an administrative officer in the Human Resources department of Bailey Bus & Coach Company, a large, family-owned company located in your town. The Human Resources Manager is Ahmed Fawzi and you report directly to him.
The company has expanded a great deal in the past 12 months, mainly because of the acquisition of new contracts and the expansion of the coach tours into Europe. A development project is also ongoing which is investigating the feasibility of starting a new taxi or private hire vehicle business in the near future.
This expansion in the business has increased the workload on the administrators. There are more drivers, more bus routes, and an increase in tours which have all led to more customers, more enquiries and a greater volume of incoming telephone calls and paperwork.
The current senior administrative officer working in the General Office, Frances Duggan, is struggling to hold things together and it has been decided to create a new post of Office Manager.
Ahmed has asked you to help him with recruiting the new Office Manager and he will send you an email detailing the duties for this new post.
Ahmed’s email is given overleaf.
EMAIL FROM HUMAN RESOURCES MANAGER
From:
Ahmed Fawzi
To:
{Learner.name}
Subject:
Recruitment of new Office Manager
Hello
Following our discussion yesterday, we need to recruit a new Office Manager. Frances Duggan has told me today that she does not wish to take on the new role of Office Manager.
The responsibilities of the new manager will include the obvious one of overviewing the work of the staff in the Administrative Section – delegating work to staff and managing their workload. In other words, making sure the office runs efficiently at all times. The staff in this section are very busy indeed and there are some very tight timescales. Errors have occasionally crept in and some documents produced recently had an amateur feel to