Stewart, et al. in their book OFFICE PROCEDURES categorized the duties and responsibilities of the professional into:
1. ADMINISTRATIVE DUTIES
The office professional applies his or her skills to arrange meetings and conferences, prepare business itineraries, coordinate travel arrangements, attend to visitors, make and keep appointments, order supplies, and supervised staff.
2. COMMUNICATION
A large portion of the office professional's task centers around assisting the executive in communication. He or she should be able to handle incoming and outgoing mails, use the telephone, transmit facsimiles and other forms of telecommunications, and use shipping services.
3. RECORDS MANAGEMENT
This includes knowledge of the various filing system, filing supplies and equipment. This covers records management procedures and organization and control of the filing system.
4. WORD PROCESSING
In the business world today there is rapid and continuous flow of information which are produced and transmitted through written communication. The office professional is expected to be skilled in communication. The office professional is expected to be skilled in Keyboarding letters, reports, and other business documents. Proofreading and editing are added skill requirements. Accurate transcription from dictated materials are called for most of the time.
5. REPROGRAPHICS
This is the process of making copies of correspondences, reports, and other documents. It refers to any piece of mechanical or electrical equipment that produces multiple copies of an original document. The office professional should be able to use copying and duplicating processes and determine the type best suited for each reproduction job.
6. COMPUTING, ACCOUNTING, AND DATA PROCESSING
Data processing is organizing, storing, and retrieving numerical data with the use of computer software. Such data made may include