Barnfield College Beauty Spa and Salon is well known for its qualitative and professional treatments as well as highly competitive prices. People like coming here because they are treated with more care and attention, and the treatments are performed more thoroughly than elsewhere.
Ms S was one of these regular clients who enjoy every minute spent in the Barnfield Salon. She decided to book a set of aromatherapy blend massages and the treatment described in this paper was the first one of this set.
Ms S arrived right on time and was waiting in the reception area. It is extremely important for the therapist to make sure that the client does not wait in the waiting area a moment longer than is rather necessary (Masters, 1988). Therefore I rushed to the reception to pick Ms S up and to escort her to the salon. We started a very friendly dialogue in order to get to know each other and to develop a warm and courteous relationship. It is extremely important to prepossess a client and to establish a trusted connection so that the further communications with the client (both verbal and non-verbal) and especially the first consultation are clear and mutually respectful (Jenkins, 2006).
Ms S was a very positive and energetic lady in her early forties and was very easy to talk with. She had had body massages before and was looking forward to the treatment. Despite the fact that she was already familiar with the whole process I still discussed the treatment, what it involved and the possible effects (e.g. dispelling any unrealistic expectations). Furthermore I had to find out about her medical history and whether there were any contra-indications to the treatment itself or any of the materials used, e.g. allergic reactions to any of the essential oils (Tucker, 2001).
Ms S sought aromatherapy blend massage hoping to improve the condition of her skin, detoxicate and also to lose weight as a part of her slimming program. She was not allergic
References: • Beck M. F., Hess S. and Miller E. (2002) Massage Basics: A Guide to Swedish, Shiatsu and Reflexology Techniques. New York: Delmar. • Jenkins N. (2006) Massage in essence. Oxon: Hodder Arnold. • Martineau L. (2006-2009) Ethics Professional Massage and Client Therapist Relationship. (Chapter 5) [Online] Available at http://www.coreinstitute.com/distance_education/chapter.cfm?id=23&num=5 (Accessed 19 February 2010). • Masters T.W. (1988) Salon Management for Hairdressers and Beauty Therapists. Aldershot: Gower Publishing Ltd • Tucker L. (2001) An Introductory Guide To Massage. Cambridge: Ruben Publishing Ltd.