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Bibliography: 1. Commission des norms du travail; 2014; Psychological Harassment at Work; Quebec; Available at: http://www.cnt.gouv.qc.ca/en/in-case-of/psychological-harassment-at-work/ 2. Dow Jones& Company; 2014; How to Change Your Organization Culture; The Wall Street Journal; Available at: http://guides.wsj.com/management/innovation/how-to-change-your-organizations-culture/ 3. Better Health Channel; 2012; Workplace Conflict; State Government of Victoria; Available at: http://www.betterhealth.vic.gov.au/bhcv2/bhcarticles.nsf/pages/Workplace_conflict 4. Y Scouts; 2014; 10 Ethical Leadership Characteristics; Available at: http://yscouts.com/10-ethical-leadership-characteristics/ 5. Munroe S; Demand Media; 2014; How Personality Affects Work Behaviour; Hearst Newspapers; Available at: http://smallbusiness.chron.com/personality-affects-work-behavior-45940.html 6. Encyclopaedia of Business 2nd edition; 2014; Corporate Culture; Reference for Business; Advameg Inc.; Available at: http://www.referenceforbusiness.com/encyclopedia/Con-Cos/Corporate-Culture.html