I have to do something myself in order to make sure that it works the way it is supposed to. I can watch someone do their job for hours, and not know what they are talking about until I get into it myself. One of the most recent examples comes from my on the job training at Department of Human Assistance where I was hired on as an Eligibility Specialist last year. Prior to releasing trainees on the line, I was in a training facility for 12 weeks. The instructors have gone over the material for all the different programs and the use of the policy and procedures. My first week out on the line I could not remember a single thing taught in class. I was worried that I was going to make mistakes and not get people the benefits they are entitled to; instead I was going to throw the entire system off and cause other worker problems. Once I received my daily task allotment, I was able to see that I actually remember a lot of what I learned in class and began taking notes of my actual work load. By the end of the week, my desk was covered in sticky notes, but I could navigate through the required system without a hitch. Within the first month on the floor I was answering questions that came from workers who had already been there for years. Currently I sit in a row with eight other people. We all are workers for different aid programs and now have to handle all issues in one call resolution manner. We consult with each other daily, and sometimes three or four of us have to come together to find a solution to a really messy program. I am happy working with my coworkers as a team. We all learn from each other and rely on one another for vital information that will help someone in
I have to do something myself in order to make sure that it works the way it is supposed to. I can watch someone do their job for hours, and not know what they are talking about until I get into it myself. One of the most recent examples comes from my on the job training at Department of Human Assistance where I was hired on as an Eligibility Specialist last year. Prior to releasing trainees on the line, I was in a training facility for 12 weeks. The instructors have gone over the material for all the different programs and the use of the policy and procedures. My first week out on the line I could not remember a single thing taught in class. I was worried that I was going to make mistakes and not get people the benefits they are entitled to; instead I was going to throw the entire system off and cause other worker problems. Once I received my daily task allotment, I was able to see that I actually remember a lot of what I learned in class and began taking notes of my actual work load. By the end of the week, my desk was covered in sticky notes, but I could navigate through the required system without a hitch. Within the first month on the floor I was answering questions that came from workers who had already been there for years. Currently I sit in a row with eight other people. We all are workers for different aid programs and now have to handle all issues in one call resolution manner. We consult with each other daily, and sometimes three or four of us have to come together to find a solution to a really messy program. I am happy working with my coworkers as a team. We all learn from each other and rely on one another for vital information that will help someone in