MANILA GRAND OPERA HOTEL AND CASINO
#925 Rizal Avenue corner Doroteo Jose Sts.Sta. Cruz, Manila, 1003 Philippines
TRAINING PERIOD: November 6, 2012 – December 30 2012
In fulfillment for the
Practicum 1
For the degree of
Bachelor of Science in Tourism
Our Lady of Fatima University
College of Hospitality and Institutional Management
#1 Esperanza St., Hilltop Mansion Subdivision
Lagro, Quezon City
SUBMITTED TO:
SUBMITTED BY:
2012-2013, 2nd Semester
TABLE OF CONTENTS PAGES
I. Acknowledgement 1
II. Introduction 2
III. History 3
IV. Organizational Chart 4
V. SWOT analysis in terms of: Department’s Organization Operation’s systems and procedures Facilities and equipment Manpower scheduling, work method and style of communication Lay-out and work atmosphere Material Resources Sanitation procedures/practices
VI. Recommendation
VII. Conclusion
VIII. Appendices
IX. Documentation
X. Certification
I. Acknowledgement:
I would like to acknowledge and extend my heartfelt gratitude to the following persons who have made the completion of my Practicum or On-the-Job training possible:
Our Professor, Ms. Princess Jullah Petallana, for her constant reminders, assistance and support.
Our Banquet Supervisors for the help and inspiration they extended, and made me learn a lot of new things. For they have shared their experiences, and efforts.
And to all the personnel’s of Manila Grand Opera Hotel who took care of us, and helped me a lot in finishing this training within the limited time. Together with my co-ojts whom I shared my practicum days, they have helped me a lot for I’m a tourism student.
Most especially to my family and friends
and to God, who made all things possible.
Thank you so much for all your help. I couldn’t have done it without you.