Btec First Business -Unit 1 P4
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A). Functional areas are mainly used in large businesses, because they usually work in departments, each department work using the functional areas that relate to it’s particular area. They are mainly used to ensure that business activities are carried out efficiently and are need if a business is to achieve it’s aims and objectives. The main functional areas in a business are: • Production • Research and development • Administration • Customer service • Sales • Marketing • ICT • Human Resources • Finance • Distribution In task 3 I will be explaining how 4 functional areas have a role in the aims and objectives of Tesco. Tesco is a business that always wants to make profit as an aim. The marketing department will go out and see what consumers are looking for, it might be child toys or adult electronics, and then the sales department will go and increase prices or sell more of the products.
Profit can link to the functional area: finance. To be able increase the profit companies have to try and keep costs(outflow) low, so the finance are monitors and supports aims and objectives trying to lower costs. If the finance department pulls through, just like sales and marketing, they should improve their profits.
Human resources in Tesco
The fact that Tesco is so big, they are constantly employing staff: managers, till workers and cleaners are being employed every day. Tesco need to provide staff courses and training to achieve the target of having trained workers, and perfect customer service. This is where human resources come in action. That department is involved with the running of staff training activities, and they continue to support the development of all staff.
Customer Service in Tesco
In order to achieve aims such as keeping their loyal customers, Tesco have to be able to deal with their consumers and their problems effectively. Customer Service is one group that specializes in dealing with
A). Functional areas are mainly used in large businesses, because they usually work in departments, each department work using the functional areas that relate to it’s particular area. They are mainly used to ensure that business activities are carried out efficiently and are need if a business is to achieve it’s aims and objectives. The main functional areas in a business are: • Production • Research and development • Administration • Customer service • Sales • Marketing • ICT • Human Resources • Finance • Distribution In task 3 I will be explaining how 4 functional areas have a role in the aims and objectives of Tesco. Tesco is a business that always wants to make profit as an aim. The marketing department will go out and see what consumers are looking for, it might be child toys or adult electronics, and then the sales department will go and increase prices or sell more of the products.
Profit can link to the functional area: finance. To be able increase the profit companies have to try and keep costs(outflow) low, so the finance are monitors and supports aims and objectives trying to lower costs. If the finance department pulls through, just like sales and marketing, they should improve their profits.
Human resources in Tesco
The fact that Tesco is so big, they are constantly employing staff: managers, till workers and cleaners are being employed every day. Tesco need to provide staff courses and training to achieve the target of having trained workers, and perfect customer service. This is where human resources come in action. That department is involved with the running of staff training activities, and they continue to support the development of all staff.
Customer Service in Tesco
In order to achieve aims such as keeping their loyal customers, Tesco have to be able to deal with their consumers and their problems effectively. Customer Service is one group that specializes in dealing with