Bureaucracy Characteristics Chipotle

The direction of this paper aims to explain a bureaucracy, its characteristics, and how it is relatable to a business. Bureaucracy is an imperative integrated portion of the American lifestyle and can be found in large corporations of the world, down to even simpler businesses. A bureaucracy is a goal-oriented organization founded to finish tasks with an effective and resourceful system according to The Theory of Social and Economic Organization (Weber, 1947.) Such organizations contain hierarchical levels of authority, divisions of labor, written rules, written communications and records, and a replace-ability that enables society to function (Larkin, 2015). The purpose of this paper is to demonstrate how these bureaucracy characteristics
This can be defined as an organization having a pyramidal shape with a rational-legal structure of rank. Most of the individuals in the organization are located on the bottom level with few at the top (Larkin, 2015). From bottom to top, Chipotle’s labor and authority are divided as follows: crew, kitchen manager (KM), service manager (SM), apprentice, general manager (GM), and restaurateur. The restaurateur is ultimately responsible for several restaurants successes or failures; yet, the individual primarily focusses on overall performance and logistics of the
Policies and rules are placed ahead of personal needs with impersonality while replaceability ensures that staff can be replaced to keep the bureaucracy running (Larkin, 2015). Chipotle exemplifies impersonality when they put more emphasis on the team and performing best for customers rather than on individual needs. Should an individual need to get a water break or use the restroom, they must wait for another free individual who can take their place or they have to wait until their next break. When a person clocks in, they must be ready to go straight to their station and have a cheerful personality for the customers, even if they had a bad event happen recently. Furthermore, new hires are taught and put to work the same day they start at Chipotle, so the replaceability factor is huge in this bureaucracy. They easily find new individuals and the hiring process is quick. Furthermore, if an employee quits or is fired, another worker can simply take their place as everyone is cross trained in each station. By encouraging these characteristics in their environment, Chipotle proves itself to be a