BUS 644 Stacey Dukes Week 1 Assignment 
Midas Case Study
Stacey L. Dukes
BUS/644
Dr. Gail Hoskyns-Long
November 16, 2014
Midas shops provide total car care includes tires, brakes, batteries, oil changes, air conditioning, and an array of vehicle maintenance services by ASE-certified technicians (Midas International Corporation, 2014). Midas is a well-known company that customers use to take care of his or her automotive needs. The objective of this paper is to answer four question pertaining to the Midas case study in Chapter 2 of the textbook. These questions will discuss anticipated impacts on operating efficiencies, recommend solutions to minimize the negative impacts, operating practices to accommodate tune-ups, reasons why input should be gathered from the shop owners, the type of input that should be gathered, and the processes and steps needed to launch this new program.
Anticipated Impacts on Operating Efficiencies
Midas can implement a new service that will help them gain a competitive advantage. However, adding a new service such as a tune-up will have an effect on how Midas is currently operating their business. By adding a tune-up service, it can have an impact on operating efficiencies such as delivering quality services for lower prices, implementing more services at multiple shops, providing special tools for specific jobs, allowing employees to receive cross-training to perform various work procedures, and increasing employees skill levels for becoming experts (Vonderembse & White, 2013). Midas will face challenges of providing inventory storage for storing fuel filter, specific tools, condenser, spark plug, and points, which is needed for tune-up service. Midas can mitigate challenges associated with customer service operations once they decide to initiate a process for operating efficiently. Midas can minimize the negative impacts by interviewing, hiring, and training new employees to operate new services that would be added to existing services,
Stacey L. Dukes
BUS/644
Dr. Gail Hoskyns-Long
November 16, 2014
Midas shops provide total car care includes tires, brakes, batteries, oil changes, air conditioning, and an array of vehicle maintenance services by ASE-certified technicians (Midas International Corporation, 2014). Midas is a well-known company that customers use to take care of his or her automotive needs. The objective of this paper is to answer four question pertaining to the Midas case study in Chapter 2 of the textbook. These questions will discuss anticipated impacts on operating efficiencies, recommend solutions to minimize the negative impacts, operating practices to accommodate tune-ups, reasons why input should be gathered from the shop owners, the type of input that should be gathered, and the processes and steps needed to launch this new program.
Anticipated Impacts on Operating Efficiencies
Midas can implement a new service that will help them gain a competitive advantage. However, adding a new service such as a tune-up will have an effect on how Midas is currently operating their business. By adding a tune-up service, it can have an impact on operating efficiencies such as delivering quality services for lower prices, implementing more services at multiple shops, providing special tools for specific jobs, allowing employees to receive cross-training to perform various work procedures, and increasing employees skill levels for becoming experts (Vonderembse & White, 2013). Midas will face challenges of providing inventory storage for storing fuel filter, specific tools, condenser, spark plug, and points, which is needed for tune-up service. Midas can mitigate challenges associated with customer service operations once they decide to initiate a process for operating efficiently. Midas can minimize the negative impacts by interviewing, hiring, and training new employees to operate new services that would be added to existing services,
References: Majed, A. & Zairi, M. Knowledge and Process Management Volume: 6 Issue: 4 (1999-12-01) p. 227-237. ISSN: 1092-4604 Midas International Corporation. (2014). Our Midas Guarantees. Retrieved from http://www.midas.com Vonderembse, M.A. & White, G.P. (2013). Operations Management. San Diego, CA: Bridgepoint Education, Inc.