The most thing that I like in the story is the way she explains her approach for acceptance if someone dislikes or rejects her. "I am prepared to accept that anyone who knows me may dislike me, but when someone who cannot dislike me because they don't know me, attacks me, I collapse inside, I lose eloquence, I get frightened, sometimes I cry." She says. She is extremely right, I mean it is not fair to judge someone by his or her external appearance without even knowing him or her in depth.
Furthermore, this humiliating and unrespectable behavior of the conductor when he takes her ticket, snatches it and even demands to know if she was a Miss or Mrs, makes me extremely angry. It is privacy intrusion. What if she does not want to say whether she is a Miss or a Mrs? What if she is this kind of a shame and delicate woman that does not prefer speaking with others or even provide them information about her "identity"? I definitely dislike this interfering from the conductor.
However, the feeling of an involvement with the character in the outcome of her thoughts, captured me. She starts to think as if she is guilty or not by complaining about the conductor of bus No.14. Maybe she should change the attitude and the way of the complaint? Maybe she should not complain about him in order not to get him fired? She begins to think more logically about him and his entire environment (his son, his mother) and she immediately comes up with a new idea which is writing a letter, explaining the meaning of "Ms" and asking to make a place for it on the London Transport bus season ticket.
Finally, what I mostly like is that at the end of the story we know that there is now a space for "Ms" on a bus season ticket. But moreover, the narrator tells us