Business & Administration Knowledge Questions Part 2
1) Explain the reason for knowing the purpose of communication.
There are many different types of communication; we need to understand the purpose of communications for each type so that we can get what we need from the other person(s). In order to do this we need to have information to begin with, the person’s name of whom you are trying to contact, pen and paper, questions and the information needed if they ask you a question in return.
2) Explain the reason for knowing the audience to whom the communication is being presented.
We need to know who the audience is so that we can change how we speak to suite them: if it is a business associate we would change are manner to being professional; a friend we would be chatty and informal; if it was a child we would be playful and try to get them interested in what I’m trying to communicate to them.
3) Explain how and when the different methods of communication are used in the workplace.
There are many different types of communication in the work place some of these are letters, messages, memos, e-mails, telephones calls. Letters are to be sent out side of the work place they represent the organisation from which they have been sent. Memos are similar to business letters in construction but they are used for inside the workplace. Telephone calls talk to someone from outside and inside the workplace. Messages are used for when the person is unavailable to the caller or visitor, in these messages they will leave their full name, company name or home address, the landline or their mobile number, the reason for calling or visiting what is needed from the person they are trying to contact and the date and time that the message was taken down.
4) Identify the difference sources of information that may be used when preparing written communication.
The sources for information that can be used for written communication are the original piece of communication like an e-mail, letter or message. e.g. someone
There are many different types of communication; we need to understand the purpose of communications for each type so that we can get what we need from the other person(s). In order to do this we need to have information to begin with, the person’s name of whom you are trying to contact, pen and paper, questions and the information needed if they ask you a question in return.
2) Explain the reason for knowing the audience to whom the communication is being presented.
We need to know who the audience is so that we can change how we speak to suite them: if it is a business associate we would change are manner to being professional; a friend we would be chatty and informal; if it was a child we would be playful and try to get them interested in what I’m trying to communicate to them.
3) Explain how and when the different methods of communication are used in the workplace.
There are many different types of communication in the work place some of these are letters, messages, memos, e-mails, telephones calls. Letters are to be sent out side of the work place they represent the organisation from which they have been sent. Memos are similar to business letters in construction but they are used for inside the workplace. Telephone calls talk to someone from outside and inside the workplace. Messages are used for when the person is unavailable to the caller or visitor, in these messages they will leave their full name, company name or home address, the landline or their mobile number, the reason for calling or visiting what is needed from the person they are trying to contact and the date and time that the message was taken down.
4) Identify the difference sources of information that may be used when preparing written communication.
The sources for information that can be used for written communication are the original piece of communication like an e-mail, letter or message. e.g. someone