Cango Week 3&4
Weeks 3 & 4 Video Case Analysis
REPORT INTENT:
This report has been created to advise CanGo’s management as to appropriate courses of action needed to address various challenges facing the firm. This is the second report in a series of reports. This will cover the strategic planning for the operations and the financial planning for implementing new technologies. As well as a flow chart that will improve the telephonic procedures of customer service. This report will also review other issues that we have seen that can use some restructuring.
Current Procedures:
1. Customers place their order on-line, and when they press the "submit" button, it signals the order fulfillment software to swing into action. Coding of book numbers indicates where the books come from. Bestsellers are shipped directly from CanGo 's warehouse. Bestsellers are stored at CanGo so that they can be shipped quickly. Often, they can be shipped the same day they are ordered. Books from wholesalers should take about two days until they are received, repackaged, and shipped to customers, while books from publishers should take about three days for the same process. If a customer places an order for books that come from more than one source, all books are held until the order is complete. 2. Books held in inventory (bestsellers of all types) are received from wholesalers at the receiving dock. They are sorted by subject and moved to the proper storage shelf in the book storage area on forklifts. 3. Books from wholesalers and publishers that are to be sent to customers (rather than placed in inventory) are sorted and placed on a conveyor 4. At the computer and pick stations, operators receive orders on-screen. When an operator becomes idle, she takes the next unfilled order appearing on her screen. She enters her ID number to indicate that she is filling that order so that nobody else tries to fill the order at the same time. 5. Books on the conveyor are moved along
REPORT INTENT:
This report has been created to advise CanGo’s management as to appropriate courses of action needed to address various challenges facing the firm. This is the second report in a series of reports. This will cover the strategic planning for the operations and the financial planning for implementing new technologies. As well as a flow chart that will improve the telephonic procedures of customer service. This report will also review other issues that we have seen that can use some restructuring.
Current Procedures:
1. Customers place their order on-line, and when they press the "submit" button, it signals the order fulfillment software to swing into action. Coding of book numbers indicates where the books come from. Bestsellers are shipped directly from CanGo 's warehouse. Bestsellers are stored at CanGo so that they can be shipped quickly. Often, they can be shipped the same day they are ordered. Books from wholesalers should take about two days until they are received, repackaged, and shipped to customers, while books from publishers should take about three days for the same process. If a customer places an order for books that come from more than one source, all books are held until the order is complete. 2. Books held in inventory (bestsellers of all types) are received from wholesalers at the receiving dock. They are sorted by subject and moved to the proper storage shelf in the book storage area on forklifts. 3. Books from wholesalers and publishers that are to be sent to customers (rather than placed in inventory) are sorted and placed on a conveyor 4. At the computer and pick stations, operators receive orders on-screen. When an operator becomes idle, she takes the next unfilled order appearing on her screen. She enters her ID number to indicate that she is filling that order so that nobody else tries to fill the order at the same time. 5. Books on the conveyor are moved along
References: Bennett, Melissa (2010), How to make users ‘stick’ to your site, ThinkVitiman, Retrieved on 5/26/2011 from http://thinkvitamin.com/design/how-to-make-users-stick-to-your-site/ No Author(2009), Staying current in the Marketplace, Retrieved on 5/26/2011 from http://www.dreamsbecomingreality.com/desktop-divas-design-tips.html Ross, Richard (2008), Automated Storage/Retrieval and Return / Sorting Systems, Retrieved on 05/17/2011 from, http://www.ala.org/ala/mgrps/divs/pla/plapublications/platechnotes/automatedrev.pdf Wolman, Dana (2011), eBook Sales Triple Year-Over-Year, Paper Books Decline in Every Category, engaget, Retrieved on 5/17/2011 from http://www.engadget.com/2011/04/15/e-book-sales-triple-year-over-year-paper-books-decline-in-every/