Care Communication Factors

Introduction to Communication Factors and Values of Care
In a care setting, there are many factors that impact communication in a daycare, a nursery, a hospital and a residential home. There are 5 main factors contributing to this, these are: emotions, positioning, environmental, special needs and care values. An emotion is a strong feeling towards something,- these can alter the effectiveness of communication, it can either inhibit or support it. For example, this could be happiness as it could either inhibit or support communication depending on the circumstances. Positioning is the “condition in reference to place” (dictionary, N.D), in a care setting it is very important as there are certain rules which must be followed in particular settings.
If a care worker shows no empathy to the pwus during a conversation, they may feel like they aren’t understood or cared for, which may result in them not wanting to share with the care worker how they feel. For example, if a patient in a hospital was opening up about their feelings and emotions regarding their mental illness and the care worker was not showing any change in facial expressions or concern then the patient may not want to return and that their problems do not matter; this could ultimately lead to their mental health worsening. If the care worker shows too much empathy towards the patient then they may feel like they aren’t being taken seriously and that their care worker is behaving in a patronising way towards them. For example, if the carer was commenting on every sentence the patient said and using exaggerated facial expressions and body movements then the patient may feel as if the carer is being sarcastic or mocking their issues and consequently they will not want to open up
This means that all service users have the right to choice, respect and dignity; it also means that service users have the right to make their own decisions on the choices they make. Service users also have the right to believe in whatever they want to believe, whether it is religion, dietary requirements etc, the care workers should support the individuals to live however they want to live and respect each and every decision they make as long as it is not harming them or anyone else. For example. In a hospital if a patient decides to refuse treatment then the doctors should try and encourage them to take it, but not force it on them and respect they may not want