Carer Theory

The SOLER theory was developed by Gerard Egan, a psychologist. He believed non-verbal communication can greatly improve the effectiveness of communication between individuals. SOLER shows that non-verbal communication can make the individual feel comfortable, secure and understood. It is mostly used in counselling, although it can be used anytime. Care practitioners use these theories as guidelines in order to effectively communicate with the service user and other practitioners and to demonstrate active listening.
SOLER stands for:
• S-Squarely face the person
• O-Open body language (remove all obstacles)
• L-Lean towards the person
• E-Eye contact
• R-Relax as anxiety will interfere with the information processing

Sitting squarely to the
It is important for the carer to be relaxed when speaking with the service user. If the carer is rushing and fidgeting this shows that they are not listening and taking in the views or worries of the client. This could lead to the client feeling more anxious and as thought their concerns are irrelevant. This is why it is important to keep relaxed as this will show that the carer is listening attentively and is in no hurry with the appointment. This will enable the service user to speak freely of their worries and concerns knowing that the carer is listening, so effective care is
A second positive impact is that due to the SOLER guidelines being followed by the practitioner the service user may develop a closer relationship with the carer. This may influence a speedier recovery as the carer will be able to identify any issues with the patient more easily and quickly due to the close relationship. The patient will feel more positive about asking for help if the delivery form the carer is positive. The carer will also benefit as if the carer gains a more relationship with the patient then they will be able to go into more depth about the patient’s worries this will make them feel more