Case Management System

k. Distribution of Finance-Originating Documents: When disseminating records containing personally identifiable information (PII), Technicians must take reasonable precautions to prevent misuse of data. Under the Information Privacy Act, DMPO Personnel are required to ensure information is accurate, relevant, timely, complete and appropriate administrative, technical, and physical safeguards exist to ensure security and confidentiality of that information. Public Law 53-979, Information Privacy Act 1974.

1) Unit Distribution boxes must be protected with DD Form 2923, dated December 2006 (Privacy Act cover sheet) at all times. Access to distribution boxes is controlled and limited to those with authorized access. Ensure S-1/PAC Representative has authorization to pick up distribution documents by verifying his/her name on the Unit Access Roster (binder kept at the Processing and
In accordance with the most current CEDMS Defense Military Pay Office Desktop Guide, original documents are NOT destroyed earlier than 90 days after the documents have been successfully uploaded into CEDMS.

5. CMS CASES:

a. The Case Management System (CMS) is used to systematically control Military Pay cases being researched or corrected at Central Site. An inventory of all cases currently open, or those closed within the last 45 days, is maintained. Cases are established based upon input made by the Field Finance Offices via DJMS, by file searches and management notices, and created manually by an Employee. The CMS system also provides management with a tool to validate standards, evaluate training needs, obtain accurate statistical data for workload control, and monitor corrective actions taken by Central Site.

b. Technicians will review DMPO box within CMS and identify cases belonging to the section and check for new actions taken on cases three times per week. Technicians can request status of cases that have had no action taken or are still open every 14 business