Case Study: Sinclair Marina

First off let me say that Sinclair Marina has been a customer of your services for many years. That being said for the amount of money being paid for said services I am extremely disappointed at not only the extremely poor quality of the testing window but also the continued freezing of the test where the student has to retake it multiple times in order to pass. This is a multiple hour course made only more difficult by the problems faced. In addition there is poor communication from you and any other employees that are contacted during this testing. Are no efforts being made to update your software or website on a regular basis? These are the same problems I faced a year ago while taking the same test. These are paid man hours we will not