Case Study the Eagle Manufacturing Company
Eagle Manufacturing Company
I. Major Facts
A. Ted has been the supply manager for Eagle Manufacturing Company for two yrs
B. Ted put together a great team of buyers, expediters, and support staff
C. Morale is an issue in the company
a. Ted is 35 but feels 60 years old and has been struggling with crisis
b. Senior buyer (B. Wilson) takes a job with another company. He stated if he was going to have ulcers then he would be paid for them
c. Mary Jacobs complained to Ted on a daily basis about new paper. She stated quality of new paper causing a jam in machine which reduced productivity and increased frustration
d. John McCauley whose demeaning is calm, exploded
D. Lack of communication throughout the company a. On 7 Aug Tim Raines (VP of Ops) stated operations ran out of part
b. On 14 Aug Tim Raines stated Quality of incoming parts is causing major production problems
c. The estimate for the robot at $5.5M was a budget; actual cost $7.7M
D. Ted had to explain to Mary Jacobs about the budget cuts E. Poorly written janitorial service contracts
a. President’s secretary called twice that janitorial services did not wash windows properly
b. Ted stated poorly described, unenforceable specifications are part of problem
II. Major Problem
Is there a communication problem at Eagle Manufacturing Company which is causing morale, retention problems, and other issues?
III. Possible Solutions/Alternatives
A. Coordinate a meeting with leadership to develop a plan that is agreed upon that will address and fix issues. This can include putting together internal teams to address the issues, develop solutions, and give leadership options to choose the best solutions to each of the individual problems.
B. Coordinate a meeting with leadership to develop a plan that is agreed upon that will address and fix issues. This can include hiring of an external consultant such as a Sigma 6 (Black-belt) to drill down the root causes of the problem and list
I. Major Facts
A. Ted has been the supply manager for Eagle Manufacturing Company for two yrs
B. Ted put together a great team of buyers, expediters, and support staff
C. Morale is an issue in the company
a. Ted is 35 but feels 60 years old and has been struggling with crisis
b. Senior buyer (B. Wilson) takes a job with another company. He stated if he was going to have ulcers then he would be paid for them
c. Mary Jacobs complained to Ted on a daily basis about new paper. She stated quality of new paper causing a jam in machine which reduced productivity and increased frustration
d. John McCauley whose demeaning is calm, exploded
D. Lack of communication throughout the company a. On 7 Aug Tim Raines (VP of Ops) stated operations ran out of part
b. On 14 Aug Tim Raines stated Quality of incoming parts is causing major production problems
c. The estimate for the robot at $5.5M was a budget; actual cost $7.7M
D. Ted had to explain to Mary Jacobs about the budget cuts E. Poorly written janitorial service contracts
a. President’s secretary called twice that janitorial services did not wash windows properly
b. Ted stated poorly described, unenforceable specifications are part of problem
II. Major Problem
Is there a communication problem at Eagle Manufacturing Company which is causing morale, retention problems, and other issues?
III. Possible Solutions/Alternatives
A. Coordinate a meeting with leadership to develop a plan that is agreed upon that will address and fix issues. This can include putting together internal teams to address the issues, develop solutions, and give leadership options to choose the best solutions to each of the individual problems.
B. Coordinate a meeting with leadership to develop a plan that is agreed upon that will address and fix issues. This can include hiring of an external consultant such as a Sigma 6 (Black-belt) to drill down the root causes of the problem and list